Senior Learning Management System Administrator (Virtual; Remote)

Company Summary Learning Network is a growing, innovative, and customer-centric educational technology company. We seek creative and tenacious individuals to help us drive success through service. Service is very important to us. At Learning Network, you will be among people who care about their customers and colleagues. We prioritize service by ensuring the details are done and done well - every time. We make promises, and we keep those promises. We recognize that our customers and employees don’t have to choose us. As such, service is embedded deep within our culture - and providing white-glove service is an expectation of every employee. At Learning Network, you’ll be a part of something special. You’ll sleep better knowing you make a difference by bringing the most innovative education to thousands of students. You’ll do this amongst a supportive community of people who care. In return, you’ll care. You’ll show you care by being teachable, doing your job well, and valuing the relationships with your colleagues. You’ll achieve your goals and play nicely in the sandbox with others while doing it. We don’t do drama, and neither should you. Working at Learning Network isn’t for everyone. But for those who choose to commit to hard work, service, students, and colleagues, it’s an incredibly rewarding experience. Position Summary We have an immediate opening for a Senior Learning Management System Administrator for Agilix Buzz. In this position, you will be responsible for the day-to-day administration of the Agilix Buzz LMS while also acting as the strategic leader and primary owner of the platform. The Senior LMS Administrator will ensure seamless system functionality, user access, data accuracy, and integration with related platforms. You will serve as the internal expert and primary point of contact for systems issues, technical troubleshooting, and user support while partnering with instructional and operations teams to ensure the LMS supports organizational goals. To be successful, you’ll need to be detail-oriented and initiative-taking. We need a broad thinker who can make suggestions, take constructive feedback with a good attitude and without pushback, and then go out and personally execute with diligence. If you like ensuring learning technology ecosystems run smoothly, scale effectively, and deliver an exceptional experience for all users, we’re probably a good fit. This position is full-time and work-from-home.

• Job Duties
• Serve all stakeholders with integrity, humility, and joy while consistently modeling the importance of both task competency and relationships;
• Participate in Company events, activities, and meetings with a smile and an infectious, great attitude;
• Administer and improve system solutions for our learning management system, Agilix Buzz;
• Lead large-scale LMS projects, including implementations, migrations, upgrades, or feature rollouts;
• Regularly perform routine system administrator functions, including maintenance/updates, system backups, security, roles, profiles, domain permissions, and customizations;
• Act as a thought partner for integrations with student information systems (SIS), content providers, and other third-party tools;
• Create and distribute analytics, reports, and dashboards for user departments;
• Collaborate with instructional designers, curriculum developers, and academic leaders to align system setup with instructional goals;
• Configure templates, courses, gradebooks, categories, weighting, and work settings as needed;
• Identify system problems, develop fixes, ensure complete quality assurance testing, and implement solutions;
• Troubleshoot and resolve user-reported issues in a timely manner, providing hands-on support to staff and ensuring minimal disruption to instruction and operations;
• Serve as product liaison with other vendors and ensure continued systems operations through partner update lifecycles;
• Collect and prioritize user feedback, address questions, document enhancement requests, and collaborate internally and externally to plan and implement system improvements aligned with organizational goals;
• Document and train staff on system best practices and processes;
• Recommend enhancements and configurations as the staff expert, and stay current on Agilix Buzz updates, features, and best practices; and
• All other duties as assigned.
• Essential Knowledge, Skills, and Abilities
• Strong interpersonal skills with the demonstrated ability to consistently lead and serve others with humility, kindness, empathy, and joy;
• Strong understanding of system administration, including user roles, permissions, security, customizations, maintenance, and backups;
• Expertise with SIS integrations, third-party content/tools, APIs, and vendor relationship managem