[Remote] Account Manager
Note: The job is a remote job and is open to candidates in USA. Coverdash is the fastest growing startup and SMB focused-insurtech agency, powered by the industry’s most advanced embedded technology and partnership strategies. In this role as a Commercial Insurance Account Manager, you will build and manage small to mid-sized commercial accounts, quote and rate renewals, and support the growth of in-house brokers while developing expertise in commercial P&C Insurance.
Responsibilities
- Manage and retain a portfolio of commercial P&C accounts up to $10MM in annual premium
- Serve as primary point of contact for client servicing, renewals, and coverage questions
- Own the renewal process end to end, including proactive renewal conversation prior to quote delivery
- Clearly explain coverage, pricing, and policy changes
- Manage client expectations and protect the client experience during underwriting delays, market constraints, or carrier issues
- Resolve client concerns and escalate internally when needed to ensure timely resolution
- Execute core policy servicing, including endorsements, certificates of insurance, audits, billing coordination, and cancellations
- Maintain accurate client records in AMS and CRM
- Partner with carriers, wholesalers, and internal teams to support renewal and servicing outcomes
- Adhere to service standards, SLAs, and escalation protocols
Skills
- 3+ years of commercial P&C experience in account management, brokerage, or customer success
- Active Property & Casualty license in good standing
- Strong knowledge of commercial P&C coverages, renewals, endorsements, and servicing requirements
- Proven ability to own the renewal process end to end, including proactive client consultations prior to quoting
- Confident client-facing presence with experience managing escalations and protecting the client experience during underwriting or carrier challenges
- Excellent written and verbal communication skills, with the ability to explain complex insurance concepts in plain language
- Demonstrated success managing and retaining large or complex books of business
- Strong organizational, prioritization, and decision making skills in high volume environments
- Advanced proficiency with CRM and AMS platforms and core business tools
- Experience improving workflows, processes, or operational efficiency
- Prior experience in an insurtech, high-growth, or startup environment
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