Mortgage Operations Manager- Green Brick Mortgage
About the position Green Brick Mortgage is seeking a motivated and detail-oriented Operations Manager to lead and support mortgage fulfillment teams in a fast-paced, growth-driven environment. This role partners closely with the Vice President of Credit and senior leadership to execute operational strategies, drive performance improvements, and maintain regulatory compliance. This position serves as a key operational leader responsible for managing day-to-day mortgage fulfillment operations while supporting the company’s growth as a captive mortgage provider for builder partners. The Operations Manager ensures efficiency, quality, compliance, and service excellence across business-to-business and business-to-consumer channels.
Responsibilities
- Support senior leadership in executing the operational vision and objectives for the Mortgage Operations Department.
- Manage the daily workflow and performance of mortgage fulfillment teams, including Processing, Underwriting, and Closing functions as assigned.
- Establish and monitor goals and Key Performance Indicators (KPIs) for operational staff to promote accountability and continuous improvement.
- Recruit, train, develop, and retain high-performing mortgage operations staff.
- Provide hands-on coaching, performance feedback, and professional development to team members.
- Promote cross-functional knowledge and collaboration across mortgage operations teams.
- Maintain and manage third-party vendor relationships to ensure service-level expectations are met.
- Monitor operational metrics and contribute to dashboard reporting and performance scorecards.
- Identify process gaps and inefficiencies; collaborate with leadership to implement improvements and document procedures.
- Ensure compliance with all investor guidelines, federal regulations, and applicable state laws throughout the loan fulfillment process.
- Serve as a role model by promoting a strong culture of quality, compliance, and customer service for borrowers and builder partners.
- Assist with audits, exams, and internal reviews as needed.
Requirements
- BS degree in a business-related field (i.e. Finance, Accounting, Real Estate, Business or similar) preferred.
- Experience managing teams in a performance-driven and regulated environment
- Strong working knowledge of mortgage fulfillment operations and workflows
- Practitioner-level knowledge of GSE and Government loan products
- Thorough understanding of mortgage regulations, compliance, and investor guidelines
- Strong interpersonal skills with the ability to build relationships across departments
- Excellent problem-solving, analytical, and decision-making capabilities
- Strong organizational skills with the ability to manage multiple priorities and deadlines
- Excellent written and verbal communication skills
- High attention to detail with the ability to work independently or collaboratively
- 8–12 years of progressive experience in the mortgage banking industry
- Minimum of 3–5 years managing mortgage fulfillment or operations teams
Nice-to-haves
- Experience in a captive lending or direct-to-consumer environment preferred
Benefits
- Competitive compensation and bonus program
- Multiple Medical and ancillary benefits
- 401(k) with Company Match
- Home Purchase Discount