German and English Speaking Customer Service Agent (m/f/d) - 100% remote

Job Description

SIXT, a leading global mobility services provider, is looking for fluent German-speaking Customer Service Representatives to work remotely from Spain. In this role, you will assist customers with their rental experience, from trip planning to post-rental support, while delivering excellent service. The position offers the opportunity to join an international team, represent a premium global brand, and build a rewarding career from the comfort of your home. Ideal candidates are customer-focused, motivated, and passionate about helping people. YOUR ROLE Act as the first point of contact for German-speaking customers, providing expert support before, during, and after the booking process. Handle customer inquiries efficiently and empathetically via phone and e-mail, ensuring a smooth and positive experience at every touchpoint. Engage customers with in-depth knowledge of SIXT's products, services, and mobility solutions to find the best fit for their needs. Increase customer satisfaction and loyalty through friendly, professional, and solution-oriented service. Identify and escalate complex cases when needed, collaborating closely with internal teams to ensure timely and accurate resolution. Contribute as an active team player, supporting administrative tasks and sharing knowledge to continuously improve team performance. YOUR SKILLS Language proficiency: Native or near-native German speaker with fluent English skills (additional languages are a plus!). Customer focus: A genuine passion for service excellence and helping customers find the right solution. Professional experience: At least 1 year of experience in a customer-facing or service-oriented role. Technical skills: Solid knowledge of MS Office tools; experience with CRM systems is a plus. Communication skills: Strong verbal and written communication abilities, with a positive and professional tone at all times. Flexibility & reliability: Ability to work on a rotating schedule Monday to Sunday, fully from home, with a stable internet connection and a quiet workspace. WHAT WE OFFER 100% Remote Work Enjoy the ultimate work-life balance working entirely from home, from anywhere in Spain. AI at your fingertips From day one, you'll have access to Claude by Anthropic and SIXTgpt, SIXT's own AI platform, to supercharge your work. We invest in every team member's AI journey: encouraging experimentation, building knowledge, and making sure you're ahead of the curve SIXT Employee Benefits Exclusive discounts on SIXT rent, share, ride, and SIXT+, plus special deals on travel, tech, lifestyle and much more. International Environment Be part of a diverse, multilingual team spanning multiple countries and cultures. Professional Growth Access to training, development resources, and the chance to learn from a highly motivated, experienced team. Team Spirit Participate in engaging team-building activities, virtual events, and exciting global corporate gatherings. Stability & Purpose Join a globally recognised premium brand with over 110 years of history and a clear vision for the future of mobility. Additional Information About us: We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now! Department: Customer Service Legal Entity: Sixt rent a car, S.L.U.