Custom Software Engineering Lead
Position Summary Seeking highly experienced Senior Oracle Field Service Cloud (OFSC) Consultant to work independently on end-to-end implementations of Oracle Field Service Cloud. 10–12+ yrs of hands-on experience in field service domain solutioning, configuration, and integration, and will serve as the trusted single point of contact for the client throughout the engagement lifecycle—from requirements gathering and solution design through deployment, hypercare, and post go-live support. Role: Senior Oracle Field Service Cloud (OFSC) Consultant Experience: 10–12+ years (with multiple end-to-end OFSC implementations) Work Mode: Remote / Hybrid / Onsite (as per client requirement) Domain: Field Service Management, Workforce Management, Service Operations
Key Responsibilities
Act as independent OFSC subject matter expert, primary point of contact for the client across all phases of implementation lifecycle Lead requirements-gathering workshops with business and IT stakeholders, translating business needs into detailed functional and technical design documents Architect, configure, and deploy end-to-end OFSC solutions including resource management, routing, scheduling, capacity, quota, forecasting, activity management, and mobile workforce enablement. Design-configure complex business rules using OFSC Message Scenarios, Forms & Plugins, User Types, Work Skills, Work Zones, Work Schedules, and Properties Develop and maintain integrations between OFSC and upstream/downstream systems (Oracle Service Cloud, Siebel CRM, Oracle Integration Cloud (OIC), SAP, ServiceNow, and other ERP/CRM platforms) using REST/SOAP APIs, inbound/outbound interfaces, and event-driven channels Build custom plugins and extensions using JavaScript, HTML5, and the OFSC Plugin API to extend mobile and dispatch functionality Configure and optimize the OFSC Routing engine including bulk routing, immediate routing, and routing plans to maximize technician utilization and SLA adherence Design dashboards, reports, and KPIs using OFSC's reporting framework and BI tools to provide actionable operational insights. Lead data migration activities including data mapping, transformation, validation, and cutover planning from legacy field service systems. Drive test strategy and execution including SIT, UAT, performance, and regression testing; coordinate defect triage and resolution Mandatory Skills & Experience 10–12+ yrs of overall IT experience with minimum of 7+ yrs dedicated to Oracle Field Service Cloud (formerly TOA / ETAdirect) Demonstrable track record of at least 3–4 full-lifecycle, end-to-end OFSC implementations as lead or independent consultant Hands-on experience building OFSC Plugins using JavaScript, HTML5, and CSS for custom mobile and dispatch screen extensions Experience integrating OFSC with at least one major CRM/ERP platform (Oracle Service Cloud, Siebel, Salesforce, SAP, or ServiceNow) using middleware such as Oracle Integration Cloud (OIC), MuleSoft, or Dell Boomi Oracle Field Service Cloud Implementation Specialist or equivalent Oracle certification Experience with Oracle Integration Cloud (OIC), Visual Builder Cloud Service (VBCS) or Oracle Cloud Infrastructure (OCI) Exposure to adjacent Oracle CX suite products: Oracle Service Cloud (B2C Service), CX Sales and Oracle Knowledge Management Familiarity with Agile/Scrum delivery methodologies and tools such as Jira, Confluence, and Azure DevOps Experience with reporting/analytics tools such as Oracle Analytics Cloud (OAC) or OBIEE for OFSC reporting Soft Skills & Attributes Confident client-facing presence; able to lead workshops, present to executives, and negotiate trade-offs Bachelor's or Master's degree in Computer Science, Information Technology, Engineering, or related discipline Relevant Oracle certifications are highly desirable ________________________________________ About Our Company | Accenture (do not remove the hyperlink) About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.