[Remote] Key Account Manager

Note: The job is a remote job and is open to candidates in USA. Townsquare Ignite is a fast-growing digital media company specializing in programmatic advertising solutions. They are seeking a Key Account Manager who will serve as the primary contact for their most valuable accounts, focusing on delivering a high-touch client experience and driving strategy for account growth.

Responsibilities

• Serve as the primary strategic partner for high-value accounts, fostering long-term relationships
• Confidently join and lead client calls to present campaign results, performance insights, and recommendations
• Advise clients on opportunities for campaign optimizations, cross-channel expansion, and increased ROI
• Partner with sales leaders to identify growth opportunities within key accounts
• Ensure campaign proposals align with client objectives and business goals
• Oversee targeting and strategy, tailoring solutions to fit the unique needs of key accounts
• Guide clients through setup requirements (creative, pixels, KPIs), ensuring campaigns are fully prepared for launch
• Collaborate with internal teams such as Buying and Creative to ensure an efficient and effective campaign launch
• Act as the ongoing client-facing liaison for campaign performance, optimizations, revisions, and renewals
• Translate analytics and performance data into clear, actionable insights for clients
• Provide proactive recommendations for adjustments and upsells to maximize client outcomes
• Participate in regular virtual team meetings with the camera on to foster stronger collaboration and engagement, ensuring active communication and connection with colleagues across departments

Skills

• Client-Facing Expertise: Demonstrated ability to confidently lead client calls, explain performance data, and make strategic recommendations
• Strategic Thinker: Comfortable advising executives and decision-makers on growth opportunities
• Strong communication skills, both verbal and written; able to simplify complex digital metrics for clients
• 5+ years of digital advertising experience with programmatic, SEM, social, or multi-channel campaigns
• Strong attention to detail; able to manage multiple high-value accounts simultaneously
• Bachelor's degree (preferred)
• Bachelor's degree (preferred)

Benefits

• 3 weeks of PTO (+ 9 paid holidays)
• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Casual, high-energy work environment
• Opportunity for upward mobility
• Company provided laptop

Company Overview