Workforce Management - Provider Scheduler

Benefits

• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance

The Provider Scheduling Specialist is responsible for the strategic development, optimization, and execution of provider schedules across multi-site urgent care operations. This role ensures optimal provider coverage, balancing patient demand, operational efficiency, and provider availability across the organization. The position requires a high level of ownership, critical thinking, and the ability to operate as a key liaison between clinical leadership and operations. This is a high-impact role that directly supports access to care, provider utilization, and overall clinic performance. The ideal candidate is highly detail-oriented, confident working with complex scheduling variables, and able to make independent decisions in a fast-paced, evolving environment. Core Competencies

• Demonstrates professionalism, accountability, and a proactive, solution-oriented mindset.
• Communicates clearly and confidently with clinical leaders, providers, and operations teams.
• Thrives in a high-volume, fast-paced environment with shifting priorities and staffing demands.
• Maintains strong analytical thinking to balance coverage, demand, and provider constraints.
• Upholds strict confidentiality, compliance, and ethical standards in all scheduling practices.

Key Responsibilities

• Own the creation, maintenance, and optimization of provider schedules across multiple urgent care sites/markets.
• Ensure appropriate provider coverage aligned with patient volume forecasts, seasonal demand, and operational needs.
• Proactively manage schedule adjustments related to callouts, PTO, leave, onboarding, and staffing gaps.
• Serve as a primary point of contact for provider scheduling changes and resolution of coverage issues.
• Utilize workforce and scheduling platforms (e.g., Paycom, QGenda, Solv, When I Work, or similar) to ensure accuracy, visibility, and reporting integrity.
• Partner with operations and clinical leadership to improve staffing efficiency and provider utilization.
• Audit schedules regularly to ensure compliance with internal standards, credentialing requirements, and labor guidelines.

Qualifications

• High school diploma required; associate or bachelor’s degree preferred.
• 2+ years of experience in healthcare scheduling, provider coordination, or workforce management (multi-site healthcare strongly preferred).
• Strong proficiency with scheduling systems and Microsoft Excel.
• Excellent organizational skills with the ability to manage competing priorities independently.
• Strong communication skills with experience interacting with clinical or provider-level stakeholders.
• Ability to perform under pressure in a high-volume operational environment.
• Understanding of healthcare staffing models, credentialing, or urgent care operations strongly preferred.

Working Conditions

• Full-time remote role requiring a dedicated workspace and reliable internet.
• Extended periods of computer-based scheduling and data analysis.
• Must maintain strict confidentiality in compliance with HIPAA and organizational policies.
• Occasional travel to clinic sites may be required.

Schedule Expectations

• Regular Working Hours: 7:00 AM EST – 3:30 PM EST
• Flexibility, if needed: 6:00 AM EST – 2:30 PM EST
• Every other weekend, with the same hours applying

Compensation

• Compensation range: $22.00 – $24.50 per hour, based on experience, qualifications, and relevant healthcare scheduling/workforce management experience.

This is a remote position. Compensation: $22.00 - $24.50 per hour We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. PS: It’s All About You! American Family Care has pioneered the concept of convenient, patient-centric healthcare. Today, with more than 400 clinics and 800 in-network physicians caring for over 6 million patients a year, AFC is the nation's leading provider of urgent care, accessible primary care, and occupational medicine. Ranked by Inc. magazine as one of the fastest-growing companies in the U.S., AFC's stated mission is to provide the best healthcare possible, in a kind and caring environment, while respecting the rights of all patients, in an economical manner, at times and locations convenient to the patient. If you are looking for an opportunity where you can make a difference in the lives of others, join us on our mission. We invite you to grow with us and experience for yourself the satisfying and fulfilling work that the healthcare industry provides. Please note that a position may be for a company-owned or franchise location. Each franchise-owned and operated location recruits, hires, trains, and manages their own employees, sets their own employment policies and procedures, and provides compensation and benefits determined by that franchise owner. Company-owned locations provide a comprehensive benefits package including medical, dental, vision, disability, life insurance, matching 401(k), and more. We are an Equal Opportunity Employer.