Workforce Management and Planning Director

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

Summary

The Director of Workforce Management has accountability for Gainwell's operations with a focus on effective workforce optimization. This role will build and implement a work force management and planning capability for transactional work across Subrogation, Estate Recoveries, Workers Comp, HIPP, DEV, RV, CEV, SNAP, and RSG. Scope includes Workforce team leadership & development, labor planning & optimization, real-time queue management, advanced analytics, process design/enhancements, departmental budgeting, strategic planning, contact routing design, self-service improvement ideas and implementation support, and general consultation regarding transaction operations best practices. The role will build and oversee both short-term and long-term models or a variety of products. Your role in our mission

• Build and maintain WFM models for short term and long-term planning.
• Build and establish operating model to build engagement between the WFM & P capability and operations.
• Act as strategic leader to establish and mature the WFM&P capability and eventually scale for transactional work.
• Provide thought-leadership to identify and forecast the critical workforce requirements necessary to execute strategic business plans.
• Work with Operations, finance, HR, transformation and analytics to optimize resource allocations and margins.
• Develop and implement an overall strategic workforce planning roadmap which effectively aligns industry best practices with the current talent position.
• Serve as a trusted advisor and subject-matter expert for all workforce planning activities across Operations.
• Continuously assess existing workforce plans to ensure practical business alignment and exhibit the ability to lead cross-functional teams in the design of alternative approaches.
• Lead and facilitate workforce planning initiatives including, but not limited to, critical role/capability identification, sourcing and location strategies, environmental scanning, gap analysis, risk analysis, and action planning.
• Applies a strong understanding of external macro-economic and human capital data and trends that may impact future structures and workforce composition.

What We're Looking For

• Ten or more years’ experience in workforce management and planning for large transaction or call operations.
• 5 or more years of experience leading a workforce management function.
• Proven experience developing and managing workforce models for a variety of domains in health care operations.
• Experience leveraging analytics applied to models to improve workforce model precision and accuracy.

What You Should Expect In This Role

• Fully remote position.
• Opportunity to travel through your work up to 10% of the time.

This posting is intended for pipelining. We will accept applications on an ongoing basis. The pay range for this position is $130,000.00 - $182,000.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities. We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings. Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursem