Want Remote Care Technician (French Bilingual) in Sylmar, CA
Job title: Remote Care Technician (French Bilingual) Company: Abbott Job description: Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries. JOB DESCRIPTION: About Abbott Abbott is a global healthcare leader, creating breakthrough science to improve people s health. We re always looking towards the future, anticipating changes in medical science and technology. Working at Abbott At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You ll also have access to: Career development with an international company where you can grow the career you dream of . Free medical coverage for employees* via the Health Investment Plan (HIP) PPO An excellent retirement savings plan with high employer contribution Tuition reimbursement, the student debt program and education benefit - an affordable and convenient path to getting a bachelor s degree. A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune. The Opportunity This position works out of our Sylmar, CA , location in the Cardiac Rhythm Management division. As a global leader in Cardiac Rhythm Technologies, we focus on innovative technologies that can improve the way doctors treat people with heart arrhythmias, or irregular heartbeats.? The Remote Care Technician is responsible for performing root-cause analysis and upgrades on high quality medical device hardware and systems. This position includes detailed assembly and testing of various electronic components and finished devices. MAIN RESPONSIBILITIES
- Process Return Material Authorization (RMA) receiving equipment into the Service Depot.
- Perform root-cause analysis, repair, upgrades and testing of product and systems that return from the field, documenting all work on Service Reports.
- Complete all necessary service documentation required for returned product.
- Assist in maintaining organization within the Service Depot.
- Maintain inventory levels and provide inventory counts when required.
- Provide assistance in the authorizing of technical documents related to the repair, upgrade or testing of returned product.
- Support all Company initiatives as identified by management and in support of Quality Management Systems (QMS), Environmental Management Systems (EMS), and other regulatory requirements.
- Complies with U.S. Food and Drug Administration (FDA) regulations, other regulatory requirements, Company policies, operating procedures, processes, and task assignments. Maintains positive and cooperative communications and collaboration with all levels of employees, customers, contractors, and vendors.
- Bilingual (English/French Required. Excellent Communication in Both English and French
EDUCATION AND EXPERIENCE YOU LL BRING
- High School Diploma/GED
- Exceptional troubleshooting ability
- Physical ability to lift 30 pounds overhead
- Language Proficiency French and English
- Mechanical assembly, able to work with tools
- Soldering skills
- Fiber optic splicing a plus
- PC experience a must
- Previous experience in a medical device company preferred
- Good organizational and follow-up skills
- Ability to interface with multiple groups in the organization to resolve service issues.
- Overall positive and optimistic attitude.
- Technical writing skills are a plus
- Works well independently
- Experience working in a broader enterprise/cross-division business unit model preferred.
- Ability to work in a highly matrixed and geographically diverse business environment.
- Ability to work within a team and as an individual contributor in a fast-paced, changing environment.
- Ability to leverage and/or engage others to accomplish projects.
- Strong verbal and written communications with ability to effectively communicate at multiple levels in the organization.