Virtual Scheduling and Customer Services Agent
Join Our Team as a Perceptionist! At Perceptionist, our virtual sales force is the backbone of our business. As a Perceptionist, you'll serve as a seamless extension of our clients' teams, expertly answering calls and helping them grow their businesses. You'll thrive in a fast-paced, technology-rich environment, becoming a versatile expert across multiple industries. We're looking for individuals who are passionate about making a fantastic first impression and committed to delivering personalized, helpful experiences that build trust and confidence. We're currently hiring for a 2nd Shift Position. This is a work-from-home opportunity. To be considered, you'll need your own computer. Please include your personal email and location with your resume. We are based in the United States and are not hiring internationally at this time. Become a Perceptionist: Your Virtual Sales Career Starts Here Perceptionists are the heart of our operations, acting as vital extensions of our clients' businesses. You'll be instrumental in handling calls and driving their growth, all while working in a dynamic, tech-driven environment where you'll become an expert in diverse industries. We're seeking team members who genuinely love creating positive first impressions and are dedicated to providing personalized, confidence-building experiences for every caller. This is a 2nd Shift, work-from-home position. You'll need to use your own computer to get started. Please ensure your resume includes your personal email and current location. We are a U.S.-based company and are not currently accepting international applicants. Candidates should be adaptable and have a commitment to sales & customer service excellence. Successful candidates value positive and healthy relationships and will have a growth mindset and demonstrate high work standards. Key success factors include the ability to learn technical and professional knowledge and collaborate in a team environment. S/he must be resilient and maintain a high level of energy to maximize performance. What You'll Do:
- Impress: Make a stellar first impression, every time, over the phone, sms, chat and email.
- Connect: Foster genuine connections with clients, earning their trust and confidence through personalized service.
- Resolve: Swiftly identify and overcome objections using keen active listening.
- Anticipate: Proactively address customer needs and go the extra mile to resolve issues.
- Detail: Maintain an unwavering commitment to accuracy and precision.
- Grow: Continuously hone your skills and quickly integrate new knowledge.
- Innovate: Spot problems and opportunities, then take decisive action without being asked.
- Adapt: Embrace and thrive in a technical work environment.
- Communicate: Exhibit excellent written and verbal communication, coupled with a drive for personal and professional advancement.
Which style best fits the tone and needs of your job posting Benefits:
- Monthly Incentive potential.
- Attendance and Retention Bonuses.
- Paid time off.
- Eligibility medical, dental, and vision insurance.
Required Qualifications:
- Minimum of 4 years of Sales or Customer Service experience required.
- Results-driven and committed to meeting individual and team goals.
- Strong PC and problem-solving skills.
- Strong verbal and written communication skills.
- Office experience in the following industries is a plus - Home Inspection, Carpet Cleaning, Maid Service, Handyman are a PLUS!
About Perceptionist Since 1998, Perceptionist has been a leader in virtual scheduling, growing into one of the world's largest overflow scheduling services. We help businesses seize every sales opportunity by providing overflow sales support during the day, evening, and on weekends. Instead of opportunities going to voicemail or waiting overnight to receive a response, we redirect them to our team of highly trained sales representatives. They're not just answering calls; they understand your business and have the expertise to close sales.