Urgently Need FCM - Dedicated Corporate Travel Consultant - Remote, USA in USA
Job title: FCM - Dedicated Corporate Travel Consultant - Remote, USA Company: Flight Centre Job description: Dedicated Corporate Travel Consultant FCM takes a holistic approach to corporate travel, specializing in managing national and global travel programs for medium and large businesses. Ranked as one of the world's top five travel management companies, it has a business network in over 97 countries and global headquarters in London, Brisbane, Singapore and New York. Backed by the global strength of Flight Centre Travel Group (FCTG), FCM combines local expertise and global experience to provide clients with a truly bespoke experience. To learn more about FCM please click About The Opportunity This role will have you arranging domestic and complex international travel for busy executives including air, car, hotel, and ground transportation. Before you begin your role, you will spend three weeks (paid) training fully remote. This program will boost your knowledge, train you on contract airfares and sharpen your Sabre skills. Our dedicated corporate travel agents handle the air, car, hotel, and ground transportation bookings as well as the ticketing, changes, exchanges, and queue management for a single enterprise level client. Our business hours are 8:00 AM to 8:00 PM EST Monday - Friday. A typical schedule will include a 40-hour work week with five 8-hour shifts. Be prepared to work an evening shift until 8:00 PM once or twice a week.
Key Responsibilities
- Comprehend & comply with travel policies for multiple busy corporate accounts
- Provide and focus on exceptional customer service
- Ensure business traveler's needs are met and/or exceeded
- Keep client aware of all necessary travel documents and health requirements for countries to be visited
- Build rapport and develop a relationship with business travelers to ensure their business travel needs are in the hands of a trusted team of Corporate Travel professionals
- Manage air, car, rail, and ground transportation bookings
- Arrange both domestic and international itineraries
- Complete all reservations in an accurate and timely manner
- Provide consultative service to travelers throughout the booking process
- Handle ticketing, adjustments, exchanges & queue management
Experience & Qualifications
- 2 years + recent experience in Corporate Travel required
- 2 years + recent knowledge and experience using Sabre required
- Experience with complex international ticketing & exchanges required
- Professional & service-oriented mentality
- Impeccable business acumen
- High attention to detail
- Geography and international destination knowledge are necessary
- Must have the ability to effectively multi-task while maintaining professional rapport with corporate clients
- Candidates should possess decisive and successful problem-solving skills
- Strong written communication, interpersonal and organizational skills
- Skilled in usage of a personal computer and various software packages
- Online booking tool knowledge preferred
- Strong technical skills
- Ability to work independently
Work Perks! - What's in it for you: FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It's also why we offer some great employee benefits and perks outside of the norm.
- Enjoy the freedom and flexibility of a hybrid work structure that combines both remote and in-person work.
- Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
- Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
- Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
- Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can't miss in our people or service.
- Personal connections: We are a big business founded on personal relationships.