Telecomm/Voice Administrator

Welcome to Humana! We are a leading healthcare company dedicated to improving the health and well-being of our members. As a Telecomm/Voice Administrator, you will play a crucial role in supporting our telecommunication and voice systems to ensure seamless communication for our employees and members. Your expertise in managing and troubleshooting these systems will be essential in providing efficient and effective services to our team.We are looking for a highly skilled and motivated individual with a passion for technology and a strong commitment to customer service. The ideal candidate will have a minimum of 3 years of experience in telecommunication and voice system administration, along with a strong understanding of network infrastructure and protocols. Additionally, strong communication skills, attention to detail, and the ability to work independently are a must.If you are looking for a challenging and rewarding opportunity to utilize your skills and make a positive impact in the healthcare industry, we encourage you to apply for this position. Join us at Humana and be a part of our mission to help people achieve their best health. Manage and troubleshoot telecommunication and voice systems to ensure seamless communication for employees and members. Provide technical support and assistance to resolve any issues related to telecommunication and voice systems. Conduct regular maintenance and updates to telecommunication and voice systems to ensure optimal performance. Monitor network infrastructure and protocols to identify and address any potential issues. Collaborate with cross-functional teams to implement new telecommunication and voice system solutions. Stay up-to-date with emerging technologies and trends in the telecommunication and voice industry to identify opportunities for improvement. Ensure compliance with company policies and procedures related to telecommunication and voice systems. Clearly communicate technical information to non-technical stakeholders. Create and maintain documentation for telecommunication and voice systems, including user guides and training materials. Train and onboard new employees on telecommunication and voice systems. Provide excellent customer service to internal and external stakeholders. Prioritize and manage multiple tasks and projects effectively. Proactively identify and resolve potential issues before they impact operations. Collaborate with vendors and service providers to ensure timely and effective resolution of any issues. Act as a subject matter expert and provide guidance to team members on telecommunication and voice systems. Participate in meetings and discussions to provide insights and recommendations for improving telecommunication and voice systems. Adhere to strict confidentiality and security protocols to protect sensitive information. Regularly communicate updates and changes to telecommunication and voice systems to relevant stakeholders. Continuously evaluate and improve processes and procedures related to telecommunication and voice systems. Uphold the values and mission of the company while representing Humana to the highest standards. Humana is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.