Technical Writer (Remote - US)

This position is posted by Jobgether on behalf of Zip. We are currently looking for a Technical Writer in United States. This role offers an exciting opportunity for a skilled technical communicator to create clear, comprehensive documentation for a fast-growing software platform. The Technical Writer will directly impact user success by producing help center articles, guides, and visual materials that simplify complex workflows. You will collaborate closely with product and engineering teams to ensure content accurately reflects software functionality while enhancing the overall user experience. This position is ideal for someone who thrives in a dynamic, innovative environment and wants to help customers become product experts through well-crafted documentation. This is a remote contract role offering flexible hours between 20–40 per week. Accountabilities

• Produce and maintain a wide range of documentation, including help center articles, FAQs, and instructional guides.
• Update screenshots, visuals, and multimedia content to reflect product updates and changes.
• Independently test workflows and recreate scenarios to ensure documentation accurately captures the user experience.
• Collaborate with product and engineering teams to ensure technical accuracy and alignment with product strategy.
• Advocate for users by translating complex software features into clear, concise, and actionable content.
• Ensure documentation reduces support tickets and enhances overall customer satisfaction.

Requirements

• Proven experience as a technical writer, preferably in a B2B SaaS or technology environment.
• Strong understanding of software documentation standards and best practices.
• Exceptional attention to detail and ability to create clear, user-friendly content.
• Experience translating technical concepts into simple language for non-technical users.
• Proficiency with TechSmith products such as Camtasia and Snagit.
• Nice to have: experience with content management systems (e.g., Zendesk Help Center) and creating instructional videos or multimedia learning content.
• Familiarity with procurement, ERP, P2P, sourcing, supplier management, or AP automation is a plus.

Benefits

• Fully remote position within the United States.
• Flexible 20–40 hours per week schedule.
• Competitive hourly rate ($50/hour), determined based on experience, skills, and location.
• Apple equipment provided for work.
• Opportunity to collaborate with a world-class team and contribute directly to product and user success.
• Inclusive, innovative, and dynamic work environment.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching. When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly. Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements. It compares your profile to the job’s core requirements and past success factors to determine your match score. Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role. When necessary, our human team may perform an additional manual review to ensure no strong profile is missed. The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team. Thank you for your interest! #LI-CL1 Apply To this Job