Team Lead, Solutions Engineering
About the role WeTravel is hiring its first dedicated Team Lead, Solutions Engineering. This is a unique player-coach position where technical depth meets customer impact. You will own complex technical customer engagements end to end — designing and building integrations between WeTravel and third-party systems — while also leading and developing a small team of Sales Engineers and Technical Account Managers. This role spans both pre- and post-sale: from technical evaluation and solution design with high-value prospects, through to driving adoption and long-term implementation with existing customers. Long-term, this team may evolve into a dedicated Professional Services function. How we work You will sit within the Customer Experience organisation, reporting to the Implementation & Activation Director. On a day-to-day basis, you’ll work closely with Sales, Product, Account Management, Onboarding, and Engineering — acting as the clearest conduit between customer needs and the product roadmap. We move quickly, value clarity, and expect you to build the processes that help the team scale. You should apply if you Have 3+ years of experience in solutions engineering, technical account management, implementation, or a related customer-facing technical role Are comfortable reading API documentation, troubleshooting integrations, and designing data flows between systems Have at least 1 year of experience managing, mentoring, or leading a technical or customer-facing team Enjoy leading technical discussions with both technical and non-technical stakeholders across pre- and post-sale contexts Are deeply familiar with integration tools like Zapier, and can design, troubleshoot, and optimise automated workflows Have strong project and programme management skills — you can scope, plan, and drive complex cross-functional initiatives Thrive in evolving environments and enjoy building structure where little exists You might not be the right fit if you Prefer a highly defined, stable scope with established processes already in place Are looking for a purely technical individual contributor role without team leadership responsibilities Are not comfortable owning customer relationships and leading technical conversations directly On a weekly basis you will find yourself Helping customers succeed Leading technical discovery, solution design, and demo presentations for high-value prospects and existing customers Providing hands-on support across integrations including Google Analytics, Zapier, QuickBooks, public APIs, webhooks, and complex inventory setups Acting as the escalation point for senior technical issues, and maintaining a clear prioritisation framework for the team’s work Leading and developing your team Managing, coaching, and growing a small team of Sales Engineers and Technical Account Managers through regular 1:1s, performance conversations, and career development planning Building team processes, playbooks, and onboarding resources that scale as the function grows Taking part in hiring and training as the team expands Working cross-functionally Partnering with Sales, Onboarding, Account Management, and Product to keep customer needs visible and well-represented Surfacing customer feedback to Product and Engineering, and helping prioritise with clarity Contributing to the definition of WeTravel’s Professional Services model as the team evolves Building process and strategy Defining and documenting the technical sales and implementation process for the team Building a library of reusable technical assets: demo environments, integration guides, and solution templates Tracking and reporting on key metrics: deal support coverage, implementation timelines, and technical CSAT Please Note At this time, we are not accepting applications from candidates residing in the following states: Alaska, California, Colorado, New York, or Washington. For this role, we can only consider candidates with the legal right to work in the United States. Unfortunately, WeTravel is not able to offer visa sponsorship or relocation assistance at this time. Equal Opportunities WeTravel is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants from all backgrounds, experiences, and perspectives. If you're excited about this opportunity and believe you're a good fit, we encourage you to apply and join us in transforming the travel industry!