Supervisor Healthcare Call Center - Remote US
It takes great medical minds to create powerful solutions that solve some of healthcare’s most complex challenges. Join us and put your expertise to work in ways you never imagined possible. We know you’ve honed your career in a fast-moving medical environment. While Gainwell operates with a sense of urgency, you’ll have the opportunity to work more flexible hours. And working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work-life balance, continuous learning, and career development.
Summary
The Supervisor Healthcare Call Center is responsible for overseeing the daily operations of a healthcare-focused customer service team supporting members, providers, and healthcare-related inquiries. This role ensures service excellence, compliance with service level agreements, operational efficiency, and team development while fostering a positive customer experience. The ideal candidate is a strong leader with healthcare call center experience, excellent problem-solving abilities, and a passion for coaching and developing teams. Your role in our mission Supervise daily healthcare call center operations to ensure quality customer service, operational efficiency, and compliance with service level agreements (SLAs) Support representatives with resolving complex customer inquiries while escalating service or operational concerns appropriately to leadership Review operational and client reports to ensure data integrity, policy compliance, and accurate transaction processing Train, mentor, and coach team members while supporting performance management, employee development, and hiring activities Collaborate with internal teams, leadership, and customers to improve processes, support service delivery, and maintain a positive customer experience What we're looking for Bachelor's degree in business management, healthcare administration, or related field; equivalent combination of education and experience may be considered 6+ years of customer service experience, including 2+ years of leadership or supervisory experience Healthcare experience preferred, including medical office, pharmacy, insurance, Medicaid/Medicare, healthcare call center, or related healthcare operations Experience working with customer service platforms, help desk software, telephone technology, and basic computer applications Strong communication, coaching, analytical problem-solving, and organizational skills with the ability to work independently in a remote environment What you should expect in this role Fully remote opportunity within the United States Fast-paced healthcare customer service environment supporting members, providers, or healthcare operations Opportunity to lead and develop customer service professionals within a growing healthcare organization Work schedules may vary based on business needs, client requirements, and operational demands Video camera usage may be required for virtual meetings, trainings, and leadership collaboration #LI-REMOTE #LI-JT1 The pay range for this position is $45,300.00 - $64,700.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities. We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings. Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.