Sr. Director/VP, Business Operations – Remote in Santa Clara, CA

Sr. Director/VP, Business Operations - Remote - PayNearMe - Santa Clara, CA - work from home job Company: PayNearMe Job description: PayNearMe develops award-winning technology to facilitate the end-to-end customer payment experience, making it easy for businesses to manage and accept payments. The company enables more ways to pay by offering all major payment types and channels in a single platform. PayNearMe is the technology company that’s changing how payments are made. We are a diverse and collaborative company that loves to delight its customers (merchants, consumers, etc.) with simple, useful and practical product/service offerings. PayNearMe has over 200 employees, closed a $45M Series D round in June 2023, and is processing over $1B in payments annually. We’re headquartered in Silicon Valley with our employees distributed all across the US. Help us reimagine payments! We’re in growth mode and looking to add a dynamic Sr. Director or VP (DOE), Business Operations, reporting to CFO. What you’ll own and be responsible for:

• Strategically identify, size and prioritize enterprise-wide projects that optimize PayNearMe's ability to support rapid expansion.
• Lead project-based initiatives in collaboration with cross-functional teams to design and implement operational best practices, with a primary focus on streamlining cross-functional business processes.
• Partner with leaders from various functions and technical teams to establish data and system requirements that align with operational needs.
• Provide guidance in the selection, optimization and rationalization of enterprise tools that support cross-functional processes, including Sales, Finance, HR, Legal and more.
• Collaborate with Product and Engineering leaders to delineate the boundaries between product functionality and enterprise tools, ensuring an aligned enterprise IT strategy.

Requirements

• A demonstrated ability to foster collaboration across all functions and levels within an organization, effectively driving projects to successful completion.
• Proven expertise in problem-solving and process improvement, encompassing issue identification, process mapping, opportunity quantification, prioritization, and solution design.
• Exceptional written and verbal communication skills, including the ability to deliver engaging presentations to large groups.
• Comfort working within a widely distributed team in a fast-paced environment, where goals may be ambiguous or subject to rapid change.
• Knowledge of Lean/Six Sigma methodologies or Project Management methodologies is a significant advantage.
• Experience owning, integrating and supporting key enterprise tools such as Salesforce, Zendesk, Jira, Confluence, etc.
• Experience within the payments industry is a valuable asset.
• A Bachelor's degree is required, and a Master's degree is highly desirable
• A substantial 10+ years of relevant experience in Service Operations or Management Consulting. Location: Flexible/Remote Travel: Team meetings 6x a year Benefits
• Base salary per year (paid semi-monthly)
• Fast- paced and professional work culture
• Stock options with standard startup vesting - 1 year cliff; 4 years total
• $50 monthly communication expense stipend to go towards your phone/internet bill
• $250 stipend to enhance your WFH setup
• Reimbursement for peripheral equipment: monitor (up to $400), keyboard and mouse (up to $200)
• Premium medical benefits including vision and dental (100% coverage for employees)
• Company-sponsored life and disability insurance
• Paid parental bonding leave
• Paid sick leave, jury duty, bereavement
• 401k plan
• Flexible Time Off (our team members typically take off ~3-4 weeks per year)
• Volunteer Time Off
• 13 scheduled holidays
• 6x / year in-person team meet-bolthires (company paid) Salary Range: $225,000 - 270,000 PayNearMe strives to create a workplace where all employees thrive. Our represent who we are today and we take pride in the way we work with each other as well as with our stakeholders. We’re in this together to do the right thing. We deliver real results we are proud of while remaining respectful, transparent, and flexible. PayNearMe is an equal opportunity employer. We are diligently and thoughtfully working towards cultivating a diverse workforce which in turn, enhances our products and services for the communities we serve. Applicants who represent all backgrounds are strongly encouraged to apply. — CALIFORNIA CONSUMER PRIVACY ACT: APPLICANT NOTICE Effective Date: January 1, 2020 Last Reviewed on: December 23, 2019 PayNearMe, Inc. (the “Company”) is providing you with this Notice (“Notice”) to inform you about:
• the categories of Personal Information that the Company collects and maintains about applicants; and
• the purposes for which the Company uses that Personal Information. For purposes of this Notice, “Personal Information” means information that identifies, relates to, describes, is capable of being associated with, or could re