Sr. Credit & Collections Specialist/Escalations Analyst

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

Job Description

The Senior Credit & Collections Specialist/Escalations Analyst plays a critical role in managing and resolving complex and delinquent customer accounts. This position requires strong analytical skills, sound judgment, and the ability to navigate challenging situations with professionalism and initiative. The specialist will serve as a key liaison between customers, internal departments, and leadership to ensure timely resolution of payment issues and to implement strategies that maintain account health. Key Responsibilities: Account Management & Resolution

• Analyze and manage complex and high-value delinquent accounts.
• Communicate directly with customers to resolve payment discrepancies and negotiate payment plans.
• Make daily decisions regarding order holds or releases based on credit limits and payment status.
• Identify and escalate potential write-offs to management​

Internal Collaboration

• Partner with Sales and other internal stakeholders to resolve account issues and align on customer strategies.
• Communicate negotiated resolutions and obtain necessary approvals from internal teams.
• Provide regular updates and progress reports to leadership.

Customer Engagement

• Engage with customers to present tailored solutions addressing cash flow challenges.
• Propose and escalate alternative payment options when necessary.
• Maintain a professional and diplomatic approach in all customer interactions.

Strategic Support

• Support strategic customers and expand market segments.
• Provide insights and trends to Sales and other stakeholders to inform business decisions.
• Develop and implement strategies to ensure accounts remain current post-resolution.

Mentorship & Best Practices

• Train and mentor new team members.
• Share expertise and promote best practices across the team

Skills & Qualifications: Minimum Requirements

• Typically requires 5+ years of related experience
• Exceptional communication and negotiation skills
• Proficiency with MS Office products including Word, Excel, PowerPoint, Outlook, Teams, etc.

Preferred Skills & Qualifications:

• Experience in corporate credit and collections
• Strong understanding of finance principles and practices
• Strong customer service skills
• Ability to multitask across various systems while meeting deadlines
• Prior negotiation experience

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here. Our Base Pay Range for this position $22.91 - $38.18 McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind: McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application. McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates. McKesson job postings are posted on our career site: careers.mckesson.com. McKesson is an Equal Opportunity Employer McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page. McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) [email protected] or (Canada) [email protected]. Resumes or CVs submitted to this email box will not be accepted. Join us at McKesson!