Specialist, Accounts Receivable Operations

RigUp is hiring a Specialist, Accounts Receivable Operations responsible for supporting the full receivables cycle for assigned client accounts through accurate and timely invoicing, proactive collections, and seamless cross-functional coordination. As a key operational partner, you will collaborate with internal teams and client stakeholders to maintain billing accuracy, resolve issues, and safeguard cash flow. Our ideal candidate for this role is a detail-oriented professional with strong operational discipline, excellent communication skills, and a proven ability to thrive in a fast-paced, high-volume environment. You will be measured by key performance metrics such as Days Invoiced Outstanding (DIO) and Days Sales Outstanding (DSO), ensuring both billing efficiency and cash collection effectiveness. Acting as both a financial steward and a client partner, you'll help ensure all receivable activity aligns with contractual terms, customer expectations, and organizational standards. Why Join Us? Our Finance Operations team at RigUp plays a critical role in ensuring accuracy, transparency, and trust in every client interaction. We're passionate about building scalable financial processes that support our clients and vendors across the energy network. If you're energized by solving problems, improving systems, and delivering exceptional service, we want to hear from you! What you'll be doing: Invoicing & Account Processing

• Prepare, validate, and submit client invoices accurately and on time according to contract terms and client-specific requirements.
• Reconcile timekeeping, expense, and payroll data to confirm accuracy prior to billing.
• Track and manage purchase orders (POs), cost codes, and work orders to ensure proper funding and approval alignment.
• Submit and monitor invoices through client and third-party systems (OpenInvoice, Ariba, Cortex, Fieldglass, or other VMS tools).
• Audit and maintain complete supporting documentation including jobsheets, client approvals, and project references.
• Collaborate with Payments, Payroll, and Accounting teams to resolve discrepancies and ensure data integrity prior to revenue recognition and invoice submission.
• Track submission progress and contribute to month-end reporting.

Collections & Account Management

• Manage accounts receivable aging for assigned portfolios to ensure prompt payment and minimal delinquency.
• Conduct consistent outreach to client contacts and intermediaries to confirm invoice receipt, resolve disputes, and secure payment commitments.
• Log all communications, payment activity, and resolution updates within collections software for visibility and continuity.
• Partner with Sales, Account Management, and Operations to address recurring issues, coordinate on approvals, and enhance customer experience.
• Work with Managed Service Providers (MSPs) and vendor management intermediaries to ensure compliance with payment and approval processes.
• Support reconciliation of unapplied cash and assist Accounting during monthly close to ensure accuracy in financial reporting.
• Monitor client trends, flag potential risks, and communicate delays or anomalies to leadership for resolution.

Cross-Functional Collaboration & Continuous Improvement:

• Collaborate with Sales, Account Management, and Customer Support teams to align on client status, open issues, and strategic account priorities.
• Partner with broader Financial Operations functions (Payroll, Payments, Invoicing, Cash, Credit, and Collections) to resolve complex account reconciliations or delinquent balances.
• Participate in audits and process reviews, ensuring documentation and reporting meet internal and client standards.
• Coordinate with Data, Systems, and Engineering teams to enhance process automation, reporting accuracy, and system integration.
• Identify and communicate recurring process challenges; propose improvements and support implementation of new workflows or documentation updates.
• Contribute to team meetings, training sessions, and cross-functional initiatives that strengthen collaboration and operational consistency.

Experience and Education Requirements:

• Bachelor's degree in Accounting, Finance, Business Administration, or equivalent experience.
• 3+ years of experience in invoicing, billing, collections, or accounts receivable, preferably within staffing, labor services, or energy industries.
• Hands-on experience with ERP systems (NetSuite or comparable) and collections software for tracking activity and communications.
• Strong understanding of purchase order management, cost code tracking, work order reconciliation, and customer reporting.
• Proficiency with third-party invoicing and Vendor Management Systems (VMS) such as OpenInvoice, Ariba, or Fieldglass.
• Strong analytical and problem-solving abilities with exceptional attention to detail.
• Proven ability to manage priorities and deadlines in a fast-paced, high-volume environment.
• Excellent written and verbal communication skills, capable of explaining financial information clearly to both technical and non-financial audiences.
• Demonstrated collaboration skills with Sales, Account Management, and cross-functional Financial Operations teams.
• Commitment to professional integrity, accuracy, and customer service.

Additional experience preferred, but not required:

• Experience with oil and gas industry clients (Upstream or Midstream).
• Familiarity with Salesforce, Tableau, or Sigma dashboards.
• Exposure to process automation or AI-supported data validation tools.
• M&A integration or system migration experience.

Essential Job Functions:

• Regular, on-time attendance
• Ability to travel 10% of the time
• Ability to communicate effectively
• Ability to use office equipment such as a computer, copier and telephone
• Ability to use office computer programs such as e-mail, Google Docs, Microsoft Word, PowerPoint and Excel
• Occasionally remain in a stationary position, often standing or sitting for prolonged periods