Senior VIP Relationship Manager, NEA
Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. About the Opportunity As a Senior VIP Relationship Manager, you won't just manage a client book — you'll help define how OKX shows up for its most valuable clients in Northeast Asia. You'll handle the most complex, highest-value relationships in the market, while also contributing to the systems, processes, and strategy that the wider VIP team operates from. This is a role for someone who has already proven themselves in VIP client management and wants to step into a position where their judgment shapes outcomes beyond their own portfolio. What You’ll Be Doing Lead relationships with OKX's most strategic VIP clients in NEA — including institutional accounts, ultra-HNW individuals, and key referral partners — with higher revenue accountability than a standard RM role. Identify and act on unspoken client needs through qualitative and quantitative analysis; produce senior-level client intelligence reports that inform product and commercial decisions. Design and own client service frameworks — including tiering logic, escalation protocols, and service-level standards — that the broader team adopts and operates within. Act as a senior commercial partner to marketing, product, and operations teams; influence go-to-market decisions for VIP campaigns and product launches. Mentor and support junior RMs; provide quality reviews, share market insight, and help onboard new team members into the client management approach. Drive new VIP acquisition through strategic partnerships, high-profile events, and executive-level networking — not just execution, but origination. Own accurate portfolio data and lead weekly performance reviews with leadership; use data to proactively flag risks and recommend strategic adjustments. What We Look For In You 5+ years of experience in private banking, institutional sales, or VIP client management within international financial services — with a clear record of managing complex, high-value portfolios. Demonstrated ability to build and own senior-level client relationships (C-suite, family offices, institutional trading desks) — not just maintain them. Experience designing or improving client service processes, not just working within them. Prior exposure to crypto exchanges or trading platforms is strongly preferred; crypto-native candidates are welcome. Strong strategic thinking — able to zoom out from individual client needs to spot patterns, inform product direction, and influence commercial strategy. Comfortable operating with high autonomy and ambiguity; able to make judgment calls without waiting for direction. Perks & Benefits Competitive total compensation package L&D programs and Education subsidy for employees' growth and development Various team building programs and company events More that we love to tell you along the process! Notice: All official OKX vacancies are published on this website. While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated. If in doubt, please apply directly through our official careers website. Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX's Candidate Privacy Notice.