Senior Manager, Special Projects – Supply Chain Operations
Job Description:
- Shape operational strategy: Partner with leadership to design and scale systems, workflows, and tooling that align with long-term company goals.
- Build our data architecture and implement automated systems that transform operations from reactive to proactive
- Lead mission-critical projects:
- Develop clear roadmaps aligned with leadership vision and stakeholder needs
- Coordinate cross-functional teams (Ops, CX, Finance, Marketing) to ensure seamless execution
- Run focused stand-ups that maintain momentum and accountability
- Elevate operational performance:
- Identify and lead automation, tooling, and process initiatives that reduce manual work and unlock scale
- Solve complex operational challenges with innovative solutions
- Turn data into actionable insights that drive strategic decisions
- Create documentation that ensures knowledge transfer and sustainable implementation
- Validate new processes with methodical testing to guarantee flawless deployment
Requirements:
- 8+ years experience in Operations, Supply Chain, and eCommerce fulfillment in growth environments
- Proven track record of leading complex, high-impact Operations projects from conception to successful implementation
- Hands-on experience with ERP systems (like NetSuite) and operational technology (like Pigment, SPS Commerce, and transportation management systems)
- Strong strategic systems thinking: able to identify upstream inefficiencies and also execute on detailed solutions
- A willingness and ability to cross-train and step into adjacent roles to ensure organizational stability and momentum
- Strong analytical skills for data-driven decision making
- Exceptional attention to detail and organizational abilities
- Clear communication skills that bridge departmental boundaries
- Comfort with ambiguity and a solutions-focused approach
- Experience creating effective SOPs and operational frameworks
- Bonus Points for:
- Experience with e-commerce fulfillment operations and refurbishment
- Knowledge of emerging operations technologies
- Track record in change management
- Background in sustainability initiatives
Benefits:
- Competitive Salary + Equity Package
- 401K matching
- Wellness, learning, and home-office budgets
- Health, Dental & Vision Medical Plans
- Tremendous autonomy to set the direction of your work
- Unlimited PTO
- Company holidays on the first Friday of every month (Except November & December)