Senior Director, Client Portfolio Management (Public Health)

Senior Director, Client Portfolio Management (Public Health) Location: Remote (U.S.) East Coast Time Compensation: $180,000 – $215,000 Base Salary + 15% Bonus About the Opportunity We are seeking a strategic, client-focused leader to oversee a portfolio of public health and healthcare consulting engagements. This role operates as the business leader for a subset of our portfolio, balancing client success, financial performance, delivery excellence, and account growth. The successful candidate will function as a "mini CEO" for a portfolio of client accounts, serving as the executive relationship owner while ensuring strong business performance and successful delivery outcomes. This is not a traditional PMO, implementation, or internal operations leadership role. We are seeking a professional services leader who thrives at the intersection of client engagement, portfolio management, business growth, and delivery oversight.

Key Responsibilities

Portfolio Leadership & Business Management

• Own the financial performance (Full P&L) of a portfolio of public health technology and healthcare consulting engagements
• Monitor portfolio revenue, margins, utilization, profitability, and overall business health
• Partner with delivery teams to ensure operational excellence and successful client outcomes
• Identify risks and opportunities across the portfolio and drive corrective actions when needed
• Operate as the senior business leader responsible for portfolio success

Client Relationship Management

• Serve as the executive point of contact for key client relationships
• Build trusted advisor relationships with senior client stakeholders
• Lead executive-level discussions regarding strategy, delivery, business priorities, and future opportunities
• Develop a deep understanding of client goals and long-term priorities
• Elevate relationships from service provider to strategic partner

Portfolio Growth & Expansion

• Identify opportunities to expand services within existing accounts
• Increase wallet share through strategic account planning and relationship development
• Partner with business development and leadership teams to pursue expansion opportunities
• Support responses to government and public-sector healthcare opportunities as needed
• Drive sustainable growth across the portfolio

Delivery Oversight

• Ensure teams are delivering against client commitments and contractual obligations
• Monitor delivery performance, quality, and customer satisfaction
• Partner with delivery leaders to improve efficiency, effectiveness, and client outcomes
• Challenge assumptions and proactively address issues before they impact clients

Required Qualifications

• 8+ years of experience supporting public health, government healthcare, Medicaid, Medicare, CMS, HHS, state health agencies, or related organizations
• Experience managing external client relationships and strategic accounts
• Demonstrated ownership of portfolio financial performance, including revenue, margins, profitability, utilization, or P&L responsibility
• Experience overseeing complex client engagements or service delivery organizations
• Strong understanding of healthcare, public health, government healthcare, or healthcare technology environments
• Exceptional communication, presentation, and executive stakeholder management skills
• Ability to communicate complex concepts clearly and influence senior leaders

Preferred Qualifications

• Experience responding to government procurement opportunities and working within public-sector environments
• Exposure to healthcare modernization, public health technology, interoperability, digital health, or health information systems

What Success Looks Like Within the first year, this leader will:

• Successfully manage a portfolio of strategic client accounts
• Strengthen executive client relationships and expand trusted advisor status
• Improve portfolio performance through effective financial and delivery oversight
• Identify and execute growth opportunities within existing accounts
• Serve as a respected business leader capable of balancing client success, delivery excellence, and financial performance

The Ideal Candidate The ideal candidate combines the business acumen of a portfolio executive, the relationship skills of a client partner, and the operational understanding of a professional services leader. They are a strong communicator, a compelling storyteller, intellectually curious, and comfortable leading executive-level conversations while driving measurable business results.