Senior Collection Specialist
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent and innovation-led company serving clients in more than 120 countries. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. What’s in it for you? ✨Work-Life Balance: Flexible hours / Birthday off / No dress code / Happy Hours 🩺Health & Wellness: Life & Health Insurance / An Employee Assistance & Wellness Program 🚌Transportation: Shuttle service / Transportation support 💰 Financial Benefits: Meal allowance / Employee Referral Bonus Program / Performance bonus & promotion / Accenture Recognition Points 💪Professional Development: Learning budget / Personal career development with People Leads / Buddy Program 🌎Work Environment: Working on international projects with a globally diverse team / A fast-paced technology environment Objectives of Role To manage mid-stage collections for delinquent telecom subscriber accounts in the pre‑legal phase, maximizing cash recovery while ensuring full compliance with Turkish regulatory requirements (BTK guidelines, KVKK data privacy law) and maintaining customer experience standards
Key Responsibilities
Collections and Recovery (Telco focus) Manage a portfolio of delinquent accounts (B2B/ B2C) Understand the stage of each customer and adopt to collections and dunning strategy Contact customers via outbound calls, emails, SMS digital channels to secure payment Capture collections status - disputes, promise to pay, not reachable, bankruptcy etc. Manage disputes and coordinate with required teams to resolve the dispute Investigate into situations where invoices and client information requirements may contradict Handle customer queries on billing, usage disputes, contract terms, and penalties Follow-up clients for required approvals and resolution Negotiate payment plans, settlements, installment restructuring etc. in line with client agreement Issue formal demand notices and pre‑legal communications in accordance with Turkish law Ensure complete and audit‑ready documentation (contracts, invoices, call logs, consent records) Coordinate timely handover to legal teams / external law firms Maintain a professional, compliant, and culturally appropriate customer approach Regulatory Compliance & Risk: Ensure adherence to:BTK (Information and Communication Technologies Authority) regulations for telecom receivables and customer handling KVKK (Kişisel Verilerin Korunması Kanunu) for data protection and customer consent Turkish Commercial Code/ Enforcement & Bankruptcy Law (İcra ve İflas Kanunu) in pre‑legal processes Track and reconcile daily/ monthly recovery and AR balance Partner with Accenture Tech team in deployment & SRT of Collections tool, AI and agentic solutions Maximize the capability of Accenture solutions like CollecT+ Required Qualifications 3-4 years of collections experience is a must, ideally in telecom (mobile, broadband, device financing) SAP experience is preferred Good communication and presentation skills with Resilient, target-driven, and strong negotiation and objection-handling capability Familiarity with Turkish pre‑legal enforcement processes Working knowledge of BTK regulations and KVKK requirements Strong commercial focus with telecom lifecycle understanding Strong understanding of latest Microsoft Office applications i.e. Word, PowerPoint, Excel Good quantitative and analytical skills About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.