SemiSenior Technical Customer Onboarding Specialist (Part-time) - SaaS
About Truelogic At Truelogic we are a leading provider of nearshore staff augmentation services headquartered in New York. For over two decades, we’ve been delivering top-tier technology solutions to companies of all sizes, from innovative startups to industry leaders, helping them achieve their digital transformation goals. Our team of 600+ highly skilled tech professionals, based in Latin America, drives digital disruption by partnering with U.S. companies on their most impactful projects. Whether collaborating with Fortune 500 giants or scaling startups, we deliver results that make a difference. By applying for this position, you’re taking the first step in joining a dynamic team that values your expertise and aspirations. We aim to align your skills with opportunities that foster exceptional career growth and success while contributing to transformative projects that shape the future. Our Client Our client develops a SaaS platform used by hospitality and retail businesses to manage customer interactions, digital ordering experiences, and transactional workflows. The environment is fast-paced, and the QA team works heavily with web applications, APIs, integrations, and data validation to ensure platform reliability. Job Summary We are looking for a part-time Technical Customer Onboarding Specialist to help our clients seamlessly get started on our platform. In this role, you will be the bridge between our clients, their Point of Sale (POS) systems, and our proprietary advertising platform. You’ll guide them through setup, configure their initial ad campaigns, and ensure they have a fantastic experience from day one.
Responsibilities
Client Onboarding & Support: Act as the primary point of contact for new clients, guiding them through the onboarding journey with clear communication and a helpful attitude. Technical Setup & Integration: Assist clients in connecting their POS systems to our platform (training will be provided). Campaign Creation: Navigate our internal interface to build and launch "form-based" ad campaigns on behalf of our clients based on their business goals. High-Touch Communication: Craft clear, professional, and empathetic emails, and hop on occasional calls to walk clients through the platform. Basic Troubleshooting: Identify, log, and help solve minor system bugs or user errors from time to time, escalating complex issues to the engineering team when necessary. Qualifications and Job Requirements English: B2+ / C1 with strong written and verbal communication Experience: 2+ years in Customer Support, Customer Success, Onboarding, Implementation, or Technical Support SaaS Experience: Prior experience working with a SaaS product/platform (required) Client-Facing: Comfortable working directly with clients and guiding them through onboarding Technical Aptitude: Comfortable learning software, troubleshooting issues, and navigating dashboards/integrations Detail-Oriented: Strong attention to detail and ability to manage multiple client requests Availability: Part time, US time zones Strongly Preferred Experience with POS systems Experience in digital marketing / campaign setup Experience in hospitality or retail tech What We Offer 100% Remote Work: Enjoy the freedom to work from the location that helps you thrive. All it takes is a laptop and a reliable internet connection. Highly Competitive USD Pay: Earn an excellent, market-leading compensation in USD, that goes beyond typical market offerings. Paid Time Off: We value your well-being. Our paid time off policies ensure you have the chance to unwind and recharge when needed. Work with Autonomy: Enjoy the freedom to manage your time as long as the work gets done. Focus on results, not the clock. Work with Top American Companies: Grow your expertise working on innovative, high-impact projects with Industry-Leading U.S. Companies. Why You’ll Like Working Here A Culture That Values You: We prioritize well-being and work-life balance, offering engagement activities and fostering dynamic teams to ensure you thrive both personally and professionally. Diverse, Global Network: Connect with over 600 professionals in 25+ countries, expand your network, and collaborate with a multicultural team from Latin America. Team Up with Skilled Professionals: Join forces with senior talent. All of our team members are seasoned experts, ensuring you're working with the best in your field. Apply now!