Sales Development Representative

This role is open to candidates based in LATAM, Africa, and Eastern Europe. Please note that as this role supports U.S.-based clients, candidates must be available to work during U.S. business hours aligned with the client’s time zone. Our client is a reputable construction company specializing in residential and commercial roofing and related construction projects. Deeply committed to quality craftsmanship and customer satisfaction, they deliver every project on time and within budget, helping homeowners and businesses protect and enhance their properties. With industry-leading expertise and a client-first culture, they have built a strong reputation for reliability and excellence across every engagement - from the first call to final delivery. Role Overview The Sales Development Representative will serve as the first point of contact for inbound leads, guiding potential clients through the initial stages of their roofing or construction project with warmth, professionalism, and curiosity. The Sales Development Representative will conduct targeted market research before each call to personalize conversations and ensure every lead feels genuinely heard. This role sits at the intersection of sales, customer care, and research - making it ideal for someone who thrives on building meaningful connections and driving pipeline quality. Location Fully Remote (Work from Home) | 9AM - 5PM EST

Key Responsibilities

Lead Engagement & Conversation Management Handle inbound calls from leads discussing upcoming roofing and construction projects, answering inquiries and collecting key information. Establish rapport quickly, ensuring every conversation feels natural, personalized, and client-centered. Communicate service offerings, general pricing guidance, and project timelines so clients understand how their needs can be addressed. Capture critical customer details - project scope, property location, and specific requirements - and route them to the appropriate internal team. Market Research & Lead Preparation Research leads prior to calls, including using Google Earth to review property details and tailor talking points accordingly. Leverage gathered insights to make each touchpoint feel relevant and informed, demonstrating genuine understanding of the client's situation. Customer Information Collection & Qualification Record accurate and detailed customer data, ensuring clean handoffs to sales and project management team members. Qualify leads based on interest level, project readiness, and fit, ensuring only high-quality prospects advance in the pipeline. Follow-Up & Pipeline Nurturing Maintain a proactive follow-up cadence to ensure no lead is overlooked or left without a next step. Log all lead interactions in the CRM system with complete, up-to-date notes to keep the follow-up process streamlined. Collaboration & Reporting Partner closely with the sales team to ensure smooth and timely handoffs of qualified leads. Provide regular updates on call performance, lead quality, and conversational insights to support continuous team improvement. Qualifications - Experience 1+ year of experience in sales, customer service, or a similar client-facing role. Demonstrated ability to engage leads or clients in a professional, friendly, and goal-oriented manner. Experience using CRM software to log interactions and manage lead data accurately. Hands-on experience with research tools such as Google Earth or similar platforms for property or market research. Proven track record of managing follow-up sequences and nurturing leads without prompting. Qualifications - Skills Natural rapport-builder - able to make clients feel comfortable and valued within the first moments of a conversation. Detail-oriented - ensures customer information is captured accurately and completely every time. Self-motivated - operates independently with high standards and minimal supervision. Resilient and persistent - handles rejection professionally and maintains a positive attitude throughout the day. Proactive and solution-oriented - anticipates client needs and follows through without being prompted. Organized - manages multiple leads simultaneously while keeping all records current and actionable. What Success Looks Like Successfully engaging inbound leads and consistently passing qualified prospects to the sales team. High levels of client satisfaction reflected through positive feedback and repeat engagement. Consistently meeting or exceeding call volume and lead qualification targets. Thorough, timely follow-up and information gathering that strengthens the overall sales process and customer experience. Opportunity This is a compelling opportunity for a driven Sales Development Representative to join a growing, client-focused company in the construction industry and make a real impact from day one. You will be at the forefront of the client journey, shaping first impressions and setting the tone for long-term relationships. If you are passionate about meaningful conversations, thrive in a fast-paced inbound environment, and want to grow your sales career within a supportive team that values initiative and quality - this role is built for you. Application Process: To be considered for this role these steps need to be followed: Fill in the application form Record a video showcasing your skill sets