Revenue Officer I - Durham
The North Carolina Department of Revenue is committed to excellence in tax administration, ensuring secure and efficient collection of revenue to fund vital public services. The primary purpose of a Revenue Officer I is to answer technical tax law questions, resolve relevant issues, and increase compliance by ensuring the appropriate amount of tax is reported and paid by each taxpayer.
Responsibilities
- Educate the public on State tax matters and promote compliance with State revenue laws
- Determine liabilities, payment plans, installment agreements and adjust accounts based on research or documents provided by taxpayers
- Communicate via telephone (inbound and outbound calls and phone queue) with taxpayers to assist and resolve routine matters and complete special projects
- Utilize legal remedies to collect liabilities or secure returns
- Utilize professional judgment to decide when to initiate civil action and what civil actions to employ to bring a case to a successful resolution
- Work independently to examine, research, verify, and evaluate financial statements, returns, and other data
- Travel to taxpayer locations within an assigned territory with limited overnight travel
Skills
- Bachelor's degree in Business/Public Administration, Economics, Accounting or related field from an appropriately accredited institution; or an equivalent combination of education and experience
- Basic knowledge of principles of business administration related to reporting and/or calculating tax
- Basic skills using Microsoft Word and Excel
- Access to reliable transportation and a valid driver's license is necessary
- Ability to work independently and prioritize tasks
- Effective communication skills
- Experience dealing with conflict in a professional manner
Benefits
- The state of North Carolina offers excellent comprehensive benefits.
- Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis).
- The best funded pension plan/retirement system in the nation according to Moody’s Investor’s Service
- Twelve paid holidays per year
- Fourteen vacation days per year which increase as length of service increases and accumulates year-to-year
- Twelve sick days/year which are cumulative indefinitely
- Paid Parental Leave
- Personal Observance Leave and Community Service Leave
- Longevity pays lump sum payout yearly based on length of service
- 401K and 457 plans
- Eligibility for the Public Service Loan Forgiveness Program
Company Overview