Research Coordinator I, Patient Operations

About the Role: The role of the Research Coordinator I, Translational is to serve as a primary point of contact for potential donors in research studies and maintain all associated participant data. The Research Coordinator I is responsible for screening and qualifying donors who are part of an extensive Sanguine database, and those who are identified by the Patient Recruitment and Marketing Team. The Research Coordinator I will screen potential donors to obtain the necessary health information, and conduct medical record reviews to qualify donors for research studies. The Research Coordinator I may also have the opportunity to work on specific aspects of clinical trials and other research study types, as it relates to patient data, appointments and compliance. This role will work cross functionally with multiple departments including Project Management, Field Operations, and Apheresis Operations. This role will report to the Patient Operations Manager and will be a part of a service-centric and analytics-driven team that believes in empathy, compassion, and centering our focus on the needs of our donors. Primary Responsibilities: Research Study Coordination, Participant Enrollment ● Serve as the primary point of contact for potential participants in translational research studies, managing inquiries from newly identified participants referred by the Patient Recruitment team. ● Coordinate and manage participant enrollment for translational studies, with the opportunity to support enrollment efforts for other study types as needed. ● Serve as a compassionate and empathetic touchpoint for patients, embodying Sanguine’s mission to bridge the gap between researchers and patients and accelerate research efforts. ● Maintain a thorough understanding of the study protocol, safety guidelines, and ensure compliance with Standard Operating Procedures (SOPs). ● Perform independent research for each assigned study and/or diagnosis to gain a deeper understanding of the condition and any study-specific criteria. ● Create Salesforce reports to identify potential study participants. ● Review database and medical record information to identify potentially eligible study participants. ● Prepare and initiate database surveys to assess the interest and eligibility of potential participants for research studies. ● Introduce study objectives to potential participants, conduct thorough eligibility screenings, and collect and document critical medical and study-related information accurately and promptly. ● Administer and collect required study documents and initiate medical record retrieval in collaboration with the medical record team. ● Review medical records, input lab results, and compile research data to ensure eligibility and quality across a range of studies. ● Maintain a high standard of professionalism, resolving issues efficiently while delivering an outstanding customer service experience to patients. ● Collaborate with the Project Management and Recruitment teams to ensure participant enrollment is on track and meets required study deadlines. ● Take on additional responsibilities as assigned. Research Study Coordination, Participant Scheduling ● Coordinate and schedule study visits in alignment with protocol requirements, staff availability, and logistical constraints, ensuring timely and accurate booking. ● Use logistics/dispatch software to assign and manage appointments for mobile health staff, ensuring all visit details are accurate and schedules and routes are executed effectively. ● Manage outbound communications (calls, texts, emails) to schedule, confirm, and reschedule visits, while delivering pre-appointment instructions and relevant information. ● Serve as the primary point of contact for participants before, during, and after appointments, providing clear communication and support throughout the process. ● Coordinate closely with patients, study coordinators, and field operations to handle scheduling changes, maintain up-to-date participant profiles, and support seamless visit execution. ● Monitor daily/weekly schedules and key operational metrics, resolve issues proactively, and contribute to workflow improvements and cross-functional projects while delivering a high-quality patient experience. ● Take on additional responsibilities as assigned. Position Requirements: Required ● Bachelor's Degree in a life science or other related field. ● 1-2 years of working experience in a project management/operations coordinator role. ● Embrace Sanguine’s mission to seamlessly connect donors to researchers with a patient - friendly attitude. ● Proficient in general software tools, including Microsoft Office and Google Workspace, with the ability to quickly learn and troubleshoot new systems. ● Effective multitasker who thrives in a fast-paced, dynamic environment. ● Highly organized, detail-oriented, and meticulous in managing tasks. ● Exceptional customer service, verbal, and written communication skills. ● Personable, engaging, and adept at critical thinking. Preferred ● Bilingual (Spanish) ● Experience working on clinical or translational research studies. ● Experience working with patients in a HIPAA regulated environment. ● Experience with software tools Technology Experiences ● General computer skills are required. ● Experience working with Salesforce.com. ● Experience working with general software tools; Microsoft Office, Google Workspace.

Compensation

Range: $22.00 - 25.00 Hour