Remote VA | Japanese Customer Support (N2+) | PC Repair Business | Fast Response | Long-Term
Description: We are a growing PC repair and data recovery company based in Japan, looking for a reliable Virtual Assistant to support our daily administrative operations. This is a stable, long-term role with consistent daily tasks — requiring attention to detail and daily involvement. We provide clear instructions and support, so you can work with confidence. Tasks include:
- Responding to customer emails in Japanese using templates
- Entering customer and repair data into Google Sheets
- Tracking repair progress, shipping, and payment status
- Recording daily inventory (incoming/outgoing parts)
- Supporting other admin tasks following clear manuals
️ Tools we use: Gmail / Google Sheets / AnyDesk (input only) / Backlog Schedule:
- Monday–Saturday, around 5–6 working hours per day
- Preferably starting from 9:00 AM Japan time
- You will have a 1-hour break during your shift
- Break time can be taken flexibly depending on workload
- Consistent daily availability is required
- We are looking for someone who can work consistently on a long-term basis
Requirements & Notes:
- Fluent Japanese (JLPT N2 or higher, reading & writing required)
- Basic English communication
- Detail-oriented and accurate — precision over speed
- Able to follow instructions and confirm before making decisions
- Proactive communicator — ask questions early
- Comfortable using Google Sheets and learning new tools
- Able to respond quickly during working hours
- You will be responsible for handling assigned tasks during your working hours with clear guidance
- Japanese language ability is the priority. We welcome applicants with less VA experience if your Japanese is strong.
❌ Not suitable for:
- Those looking for short-term or irregular work
- Those with unstable or frequently changing schedules
- Those who prefer making independent decisions without confirmation
━━━━━━━━━━━━━━━━━━━ IMPORTANT: Application Questions ━━━━━━━━━━━━━━━━━━━ To apply, please answer the following: 1. A customer says: "My PC won't turn on." Please write your first reply in polite Japanese. 2. Please rewrite the following message in polite and professional Japanese: "PCこわれた。すぐ直して" Make it suitable for customer support. 3. If you have multiple urgent tasks, how do you decide priority? 4. What is your availability? Please include: - Hours per day - Days per week - Whether you can start around 9:00 AM Japan time Applications without answers will NOT be considered. ━━━━━━━━━━━━━━━━━━━ A paid trial task will be provided to ensure mutual fit. We value proactive communication over speed. If you are unsure, please ask first rather than guessing. If you are reliable, detail-oriented, and take pride in consistent work, we would love to work with you.