[Remote] Technical Implementation Consultant (Alerting) - Remote (26-9)
Note: The job is a remote job and is open to candidates in USA. Spok, Inc. is a global leader in healthcare communications, delivering clinical information to care teams to improve patient outcomes. They are seeking a Technical Implementation Consultant responsible for installing, configuring, and troubleshooting applications in a Windows Server environment, as well as managing customer relationships and providing technical support.
Responsibilities
- Independently install, configure, test, and validate server components and mobile applications
- Work with customer vendors, partners, and technicians to resolve issues as it relates to Spok software, test possible solutions and escalates when necessary
- Perform and support customer go-live and activation of applications
- Maintain familiarity with current and previous versions of products and technology
- Develop and maintain troubleshooting skills on all products and technical offerings
- Manage customer relationship and proactively work with customer contacts during project timeframe
- Deliver customer support and service by responding in a timely and respectful manner to requests
- Communicate technical details in a client-focused, understandable manner to customers
- Listen and communicate information to a diverse customer base, vendors, and internal departments at all skill levels both verbally and in writing
- Participate in customer conference calls, and at times may have to facilitate and conduct customer conference calls
- Provide appropriate updates to Project Managers and customers, prioritizing in a dynamic environment
- Maintain existing processes, standards, upgrade documentation, and create new documentation as necessary
- Follow implementation standards, project plans and related process to ensure a high level of success
- Evaluate and report project outcomes, customer satisfaction and customer concerns
- Report project status, schedules, issues, resolutions, and completions to necessary parties
Skills
- Bachelor degree
- 5+ years previous experience troubleshooting software applications
- Experience working in Healthcare IT
- Excellent oral and written communication skills
- Flexibility to work extended hours as business needs dictate
- Able to work in a team
- Customer-focused with a high level of confidence
- Highly developed analytical and problem-solving skills
- Demonstrates strong energy, performing when schedules, deliverables, or customers require it
- Demonstrated effective leadership skills
- Understanding of system implementation and installation processes
- Strong Knowledge of security concepts, load balancers, TLS/SSL Certificates, ciphers, TCP
- Strong Knowledge networking concepts, DNS, HTTPS, firewalls
- Knowledge of SQL
- VMWare experience
- Working knowledge of VOIP networking and telephony systems
Benefits
- Bonus
- Flexibility at Spok that allows them to balance quality work and their personal lives
- Competitive compensation
- Benefits and learning and development opportunities
- Three robust health, pharmacy, vision and dental care plans including a health savings account option
- Wellness
- Financial wellness
- Retirement
- Family support
- Continuing education
- Time off benefits
Company Overview
Company H1B Sponsorship