[Remote] Sr. Program Manager
Note: The job is a remote job and is open to candidates in USA. Atlas Travel & Technology Group is dedicated to improving client experiences and fostering creativity within their team culture. The Senior Program Manager will manage a portfolio of business travel accounts, focusing on client retention, profitability, and relationship management while identifying innovative solutions to meet client needs.
Responsibilities
- Proactively identify new opportunities and deliver strategic solutions
- Develop understanding of key business drivers and company culture for customer focused solutions
- Collaborate with clients in-person on business planning, quarterly analysis, bi-annual and annual reviews, and supplier negotiation support
- Enhance value proposition through policy consultation, benchmarking, technology road mapping, and optimizing online solutions
- Show Return on Investment in travel through increased cost savings, outstanding customer service and greater control of spend
- Promote client growth with Atlas products and services (Meetings & Incentives, Vacation Travel, etc.)
- Provide Business Intelligence through delivery of suite of reports that is timely and reliable in support of the client’s goals, guidance on travel-related cost savings opportunities, project scoping, program monitoring and trend analysis, and other responsibilities, as required for the client’s Travel Management Program
- Facilitate Implementation process, liaise for internal departments, a communication focal point and manage terms of service level agreements
- Communicate current Industry events, forecasts, vendor updates and security alerts
- Support of internal/external projects as required
Skills
- Strong financial acumen and analytical mindset for leveraging key drivers of profitability
- Excellent written and verbal presentation skills
- Excels in a team environment, liaising across divisions with minimal supervision
- Demonstrates ability to drive change
- Exceptional relationship building
- Problem solving abilities and decision-making skills
- Excellent organizational skills with keen attention to detail
- Ability to independently plan, manage and deliver multiple concurrent projects with competing deadlines
- Travel Industry Required
- 3+ years of experience in account management, program management, or a client-facing consultative role
- General working knowledge of the following: Google Workspace, Internet searching, MS Office (e.g. MS Word, Excel, Power point), MS Outlook, CRM tool
- Ability to communicate in standard business English both written and spoken
- Ability to read and comprehend simple instructions, correspondence and memos
- Ability to effectively present information in one-on-one, small group situations to customer, clients and other employees of the organization
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