[Remote] Sr Operations Manager

Note: The job is a remote job and is open to candidates in USA. Ticket Crushers, A Law Corporation is focused on life-changing immigration cases and is seeking a Senior Operations Manager to build the operational backbone of the firm. The role involves developing systems, dashboards, and processes to enhance efficiency and support scalable growth while ensuring high-quality legal services.

Responsibilities

• Build Operational Framework: Develop firm-wide dashboards to track ROI, revenue, margins, and intake conversion
• Standardize Procedures: Define, document, and implement SOPs for workflows including intake, billing, and client communication
• Establish KPIs: Create KPI frameworks, reporting rhythms, and accountability processes that help the founder and team monitor performance, identify issues early, and improve execution
• Systems Integration: Improve how Lawmatics, Docketwise, QuickBooks, LawPay, and other tools communicate with one another. Build cleaner workflows, improve data visibility, reduce manual handoffs, and ensure systems support better decision-making across intake, billing, case management, and reporting
• AI & Automation: Use tools such as Claude, Zapier-style integrations, CRM automations, and workflow automation to increase team capacity, reduce manual work, improve consistency, and support high-quality legal work without compromising client service
• Optimize Intake: Design and manage a 24/7 reception solution to minimize missed calls and tighten SLAs
• Lead Change Management: Drive early projects for operational wins and train the team on new systems and processes
• Ensure Data Accuracy: Establish data standards and ensure timely inputs for strategic decision-making
• Operational Accountability: Monitor deadlines, KPIs, workflows, and project progress. Follow up with team members, surface issues early, and escalate performance or resource concerns to the founder when needed

Skills

• Proven experience in operations within SMBs; law firm background preferred
• Hands-on CRM ownership and process build-out, preferably with Lawmatics
• Familiarity with AI tools and integrations like Zapier to enhance firm efficiency
• Competence in creating and managing analytics dashboards for performance tracking
• Ability to plan and execute projects in a dynamic environment with high follow-through
• Excellent clarity in communication, setting expectations, and maintaining accountability
• Mission-driven and quality-obsessed, with a humble, low-ego approach
• Bachelor's degree required; additional certifications are a plus

Benefits

• Bonus potential based on performance and milestones
• Health insurance plan available
• Two weeks of PTO
• Federal holidays observed
• 8:30 AM–5:30 PM, with a 1-hour lunch break
• Remote initially while the Dallas-Fort Worth office is being launched, with the expectation of transitioning to primarily onsite once the office is established
• Occasional travel to Houston may be required, likely every couple of months
• Opportunity to grow from Senior Operations Manager into Director of Operations or potential COO-level responsibilities as the firm scales

Company Overview