[Remote] Senior Learning Experience Designer

Note: The job is a remote job and is open to candidates in USA. Mission Lane is a purpose-driven fintech company focused on improving financial access for millions. They are seeking a Senior Learning Experience Designer to lead the design of learning solutions that enhance behavioral and soft-skill development across the organization.

Responsibilities

• Running needs and task analyses to understand what the business needs
• Building across modalities: facilitator guides, participant workbooks, ILT decks, Articulate Storyline courses, job aids, and hybrid approaches, whatever the situation calls for
• Partnering with directors and senior ICs as a trusted design advisor (rather than a request-taker)
• Using AI tools to move faster by prototyping outlines, drafting storyboards, and generating assets, so you can spend your time on the work that requires your expertise
• Keeping our content library accurate and current as the business evolves
• Facilitating pilot sessions as new material launches and stepping in for ongoing courses when needed
• Mentoring other designers and helping set the design and creative standards for the team

Skills

• 5+ years of hands-on corporate instructional design experience
• Bachelor's or master's in Instructional Design, Adult Education, Educational Technology, or equivalent experience
• Extensive ILT design experience, including facilitator guides, participant workbooks, and classroom activities built for adult learners in corporate environments
• Proven ability to own large-scale design projects from kickoff through rollout with minimal oversight; you manage the timeline and the deliverables
• Expert-level proficiency with eLearning technology (such as Articulate), plus working knowledge of audio and video editing
• A real command of adult learning theory and instructional design models, with the practical sense to know when to apply what in a fast-moving environment
• Hands-on experience using generative AI tools in your design process: prototyping outlines, building storyboards, creating multimedia assets
• Experience designing across the full range: operational skills, business skills, individual contributor development, and leadership
• A portfolio that shows you can take complex content and make it land across multiple formats
• Ability to travel as required, approximately 4-6 times per year
• ATD Master Instructional Designer certification or CPTD
• Background in financial services, fintech, or other high-volume operations environments where learning has a direct impact on customer experience

Benefits

• Participation in our annual incentive and equity programs
• Paid time off
• 401(k) match
• A monthly wellness stipend
• Health/dental/vision insurance options
• Disability coverage
• Paid parental leave
• Flexible spending account (for childcare and healthcare)
• Life insurance
• Remote-first work environment

Company Overview