[Remote] Senior IT Systems Administrator
Note: The job is a remote job and is open to candidates in USA. TechTorch is a technology consulting company focused on redefining the industry with AI-powered solutions. They are seeking a Senior IT Systems Administrator to manage day-to-day IT operations, ensuring reliable and compliant technology environments while supporting engineering teams and enhancing workflows with AI tools.
Responsibilities
- Administer and maintain TechTorch environments across Google Workspace (user lifecycle, groups, Drive policies, Vault, Meet, security settings) and Microsoft 365 (Exchange Online, SharePoint, Teams, Intune, Entra ID/Azure AD)
- Administer and support business applications (for example, QBO, Asana, etc.) and other SaaS tools as directed
- Serve as the primary remote help desk resource for end users across the organization
- Provide endpoint support across ChromeOS, Windows, and macOS devices
- Manage device enrollment, configuration, and policy enforcement via MDM platforms (Google Admin, Intune, or equivalent)
- Troubleshoot hardware, OS, and application issues remotely with minimal escalation
- Execute technology controls and configurations in alignment with CMMC/NIST 800-171, ISO 27001, and SOC 2 requirements
- Implement and enforce access controls, audit logging, data handling policies, and security configurations as defined by senior staff
- Support audit readiness activities including evidence collection, policy documentation, and control testing
- Add or modify system capabilities to address evolving compliance requirements, implementing the solution rather than defining it
- Actively apply AI tools (e.g., Claude, Copilot, Gemini) to streamline IT workflows, automate repetitive tasks, and accelerate troubleshooting
- Stay current on how AI is reshaping IT operations and bring practical applications to the team
- Support IT needs within an engineering-oriented organization that operates across a connected digital thread of tools and data
- Quickly learn and adapt to specialized tools and workflows used by engineering teams without requiring deep domain expertise
- Maintain awareness of how IT infrastructure intersects with engineering processes, data flows, and toolchains
Skills
- 5-8 years of hands-on IT administration experience in a product engineering and manufacturing environment
- Expert-level Google Workspace administration (Users, Groups, Drive, Security, Vault, Admin Console)
- Proficient Microsoft 365 tenant administration (Exchange, SharePoint, Teams, Intune, Entra ID)
- Demonstrated endpoint support experience across ChromeOS, Windows, and macOS
- Familiarity with CMMC/NIST 800-171, ISO 27001, and/or SOC 2 control implementation
- Experience administering SaaS tools (for example, QBO, Asana, etc.)
- Strong remote help desk and user support skills; able to resolve issues efficiently without in-person access
- Comfortable working in a task-execution role where architecture and policy decisions are made upstream
- Familiarity with the use of AI tools to improve personal productivity and IT operations
- U.S. citizen or lawful permanent resident (green card holder)
- Experience supporting engineering teams or organizations with an engineering-oriented digital thread
- Familiarity with MDM policy enforcement and endpoint compliance tooling
- Exposure to GRC tools or compliance management platforms
- Experience in a startup, growth-stage, or lean IT environment where adaptability is essential
- Google Workspace Administrator or Microsoft 365 certifications (not required but a plus)
Company Overview