[Remote] Senior Human Resources Business Partner

Note: The job is a remote job and is open to candidates in USA. CareMetx, LLC is dedicated to delivering industry-leading patient access solutions and support services. The Senior Human Resources Business Partner serves as a strategic advisor within assigned business units, aligning HR strategies with business objectives and overseeing the integrity of organizational standard operating procedures.

Responsibilities

• Partner with assigned business unit leaders and people managers to understand organizational needs and deliver tailored HR support and guidance
• Provide day-to-day HR counsel on employee relations matters including conflict resolution, performance issues, disciplinary actions, and separations
• Conduct thorough, objective investigations into employee complaints and workplace concerns; recommend and implement appropriate resolutions
• Collaborate with Talent Acquisition to support full-cycle recruiting efforts, including job profile development, interview guidance, and onboarding
• Support and guide managers through the performance management process, including goal setting, mid-year check-ins, annual reviews, and performance improvement plans
• Analyze HR data and trends — including turnover, engagement, and headcount — to identify issues and recommend proactive solutions
• Partner with the Compensation team to support salary benchmarking, offer approvals, and internal equity reviews
• Assist with the design and delivery of employee engagement initiatives, recognition programs, and culture-building activities
• Advise managers and employees on HR policies, procedures, and programs; ensure consistent and fair application across the organization
• Support learning and development efforts by identifying training needs and coordinating or facilitating relevant programs
• Partner with HR Centers of Excellence (COEs) including Benefits, Payroll, and Talent Development to ensure seamless employee experiences
• Ensure compliance with federal, state, and local employment laws and regulations; stay current on legislative changes and their impact on HR practices
• Support organizational change initiatives by providing HR guidance on restructuring, role changes, and workforce transitions
• Maintain accurate and confidential employee records and documentation in the HRIS in accordance with company policy
• Serve as the designated accountability owner for all organizational processes and standard operating procedures (SOPs)
• Conduct regular gap analyses of auditing being done for current departmental and cross-functional processes to identify inconsistencies, inefficiencies, or areas of non-compliance. Direct auditing role to add/delete/change respective auditing processes as needed
• Collaborate with compliance, operations, and HR teams to ensure all processes align with regulatory requirements and internal standards
• Delegate or develop, revise, and implement updated SOPs, workflow documentation, and process guides in collaboration with relevant stakeholders
• Monitor adherence to established procedures; provide corrective feedback, coaching, and escalation as needed
• Lead continuous improvement initiatives to strengthen operational efficiency and quality
• Train managers and staff on new or revised procedures
• Report process performance metrics and improvement progress to senior leadership on a regular cadence
• Maintain regular and reliable attendance, including being present, on time, and prepared for work as scheduled
• Other duties as assigned - Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice

Skills

• Bachelor's degree in Human Resources, Business Administration, Organizational Development, or a related field required
• 5+ years of progressive HR experience, with at least 2 years in a Senior HRBP or equivalent strategic HR capacity
• Demonstrated experience in process improvement, SOP development, or operational process management
• Experience supporting multiple business units and managing complex employee relations matters independently
• Proven track record of successfully partnering with and influencing senior and executive leadership
• Strong business acumen with the ability to translate organizational goals into people strategies
• Deep knowledge of employment law, HR compliance, and HR best practices
• Excellent coaching, influencing, and interpersonal communication skills across all levels
• Proficiency in HRIS platforms (e.g., Workday, SAP SuccessFactors, UKG) and HR analytics tools
• Skilled in process analysis, SOP documentation, and continuous improvement methodologies (e.g., Lean, Six Sigma a plus)
• Ability to manage multiple priorities in a fast-paced environment with a high degree of autonomy
• Master's degree (MBA, MSHR, or similar)
• SHRM-CP, SHRM-SCP, PHR, or SPHR certification
• Lean Six Sigma Green Belt or equivalent process improvement certification

Company Overview

Company H1B Sponsorship