[Remote] Senior Field Operations Manager
Note: The job is a remote job and is open to candidates in USA. Abnormal AI is a company focused on enhancing sales operations through data and process optimization. They are seeking a Senior Field Operations Manager to oversee the operational aspects of the Mid-Market business, partnering with sales leadership to improve efficiency and effectiveness across the sales team.
Responsibilities
- Serve as the operational backbone of the Mid-Market business—owning day-to-day execution while acting as a strategic partner to the Sales Leaders
- Partner with Regional Directors and AVPs to strengthen forecasting, track team performance and productivity, and support ad-hoc reporting needs
- Proactively identify inefficiencies and translate them into actionable improvement initiatives
- Build and maintain sales KPIs; drive the rhythm of the business through weekly, monthly, and quarterly reporting
- Manage pipeline reviews, weekly forecasting, QBRs, and business intelligence workstreams; surface Salesforce feedback to improve scalability and reporting accuracy
- Own operational workstreams end-to-end, building and running AI-powered workflows that improve speed, accuracy, and scale across the business
- Support territory planning, account segmentation, and equitable AE territory design in partnership with sales leadership
- Enforce Salesforce data hygiene standards—ensuring account ownership, opportunity accuracy, and field-level consistency across the Mid-Market book of business
- Deliver sales operational training across Salesforce best practices, CPQ, ZoomInfo, Sales Navigator, and Outreach
- Serve as the cross-functional SME for escalations across quoting, pricing, deal management, tooling and sales process
- Champion the sales team cross-functionally partnering with Marketing, Finance Sales Ops, and IT to drive scalability and efficiency
Skills
- 7+ years of experience in a Sales Operations, Sales Support, or Analyst role preferably in SaaS or Cybersecurity
- Must have knowledge and experience with complex dashboards & reports, custom report types, calculated fields, and an understanding of workflows
- The ability to own and manage projects in alignment with business needs
- Exceptional quantitative and MS Excel/Google Sheets skills (i.e. sumifs, index/match and vlookup, table formulas, pivot tables, etc.)
- Background with Sales Systems, specifically Salesforce.com, but also Salesforce CPQ, ZoomInfo, Maps, Clearbit, UserGems, Sales Navigator, People.ai
- Strength in researching, understanding, distilling and communicating complex business issues, ideas and analyzing business impact
- Proactive mindset, willing to see something that needs to be done and provide suggested solutions to get it done
- Enjoys working with numbers, and taking an analytical approach to solving problems
Benefits
- Bonus or incentive compensation
- Equity
- A comprehensive benefits package
Company Overview
Company H1B Sponsorship