[Remote] Senior Account Manager

Note: The job is a remote job and is open to candidates in USA. ComPsych is the worldwide leader in organizational mental health, well-being, and absence management. The Senior Account Manager will proactively manage a book of business comprised of large, complex managed care and Behavioral Health customers, ensuring customer satisfaction and maximizing upsell opportunities.

Responsibilities

• Manage the overall customer satisfaction and profitability of many of ComPsych’s largest customers, including managed care accounts
• Retain and grow your book of business by meeting customer satisfaction ratings and identifying upsell opportunities
• Demonstrate a thorough understanding of your customers' business, human capital and benefits concerns
• Appropriately position ComPsych's value proposition with beneficial solutions to meet your customers' needs
• Provide project management, communication strategy development, internal staff training and customer staff training to newly implemented accounts
• Establish a strong relationship with your wholesale business partners and work with those partners on opportunities for product enhancements, marketing strategy and upsell opportunities
• Investigate, track and resolve customer and client concerns
• Prepare utilization, related analyses and trend reports to evaluate and proactively recommend improvements
• Establish and build strong working relationships with ComPsych’s business leaders and your team members
• Other duties as assigned

Skills

• BS/BA required; Master's degree preferred
• Experience providing strategic account management to large, complex accounts required
• Account management experience in insurance, benefits, healthcare or human resources-related services required
• Proven track record of successfully selling additional service lines to current customers
• Project management, critical thinking skills and strong attention to detail required
• Stable work history required
• Bilingual Fluency English and French
• Computer literacy in Microsoft Office Suite required; CRM experience a plus
• Travel as necessary to meet with new and existing customers (approximate travel required is 25%)
• Consistent and reliable high-speed internet and workspace free from distraction, disruption, or noise is required
• Ability to be present on camera during work-related trainings, meetings, and/or events
• Must be able to sit or stand at a desk for prolonged periods while working on a computer
• Master's degree preferred
• CRM experience a plus

Benefits

• Full benefits package, including Paid Time Off (PTO), medical, dental, vision, 401(k) with match, robust EAP, wellness program, and much more

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