[Remote] Sales Operations & CRM Manager

Note: The job is a remote job and is open to candidates in USA. Project Worldwide is seeking a Sales Operations & CRM Manager to support their Marketing Operations Department. This hybrid role combines CRM administration with strategic research to enhance the sales pipeline and improve lead generation quality.

Responsibilities

Support the Director of Marketing Operations holistically across Salesforce implementations in each of the Project Agencies Routine administration, data validation, reports, metrics, and maintenance of instructional resources Platform development, feature updates, reports, and automation to improve efficiency Enable and optimize existing and new AI features with Salesforce and other Salesforce products (Slack, Tableau) Manage, maintain, and optimize the Salesforce CRM platform Ensure data accuracy, hygiene, and consistency across all records Automate workflows to improve sales team productivity Support users with training, troubleshooting, and best practices Identify opportunities for cross-selling and provide reports to relevant agencies on the opportunity(ies) Ensure wins and losses are being communicated across the network when relevant Conduct and refine AI-powered in-depth research on leads generated by external agencies and global offices Enrich new logo opportunities using AI and human intelligence (company profiling, decision-makers, financials, market presence) Build structured intelligence reports to support sales outreach Collaborate with regional teams to refine lead quality and targeting Skills 5-7 years of experience in Salesforce administration and sales operations Strong research and analytical skills, with experience in B2B lead qualification Familiarity with global markets and industry intelligence tools Excellent communication and stakeholder management skills Ability to work cross-functionally with sales, marketing, and external partners AI fluency Company Overview Project worldwide is a marketing services agency that specializes in advertising, design, e-commerce, and social media services. It was founded in 2010, and is headquartered in Auburn Hills, Michigan, USA, with a workforce of 1001-5000 employees. Its website is http://www.project.com. Apply To This Job