[Remote] Remote Customer Support Rep
Note: The job is a remote job and is open to candidates in USA. QualStaff Resources is a company in the medical device industry, seeking a Remote Customer Support Rep. The role involves assisting customers with technical issues related to medical devices primarily via phone and documenting interactions accurately.
Responsibilities
- Assist customers primarily by phone, sometimes via chat, regarding medical device product
- Troubleshoot technical issues related to the product
- Document each interaction into the CRM accurately
Skills
- 1 year+ of customer service / call center experience
- Must have dependable internet service
- Patience, empathy, and communication are key
- Associates or Bachelor's degree preferred
- Experience with electronic documentation systems, HIPAA environments, and troubleshooting support is ideal
- Fluently bilingual (English/Spanish) is a plus
Benefits
- Computer equipment will be provided
Company Overview