[Remote] Recovery Agent

Note: The job is a remote job and is open to candidates in USA. WEX is a company focused on providing payment solutions, and they are seeking a Recovery Agent to manage delinquent accounts. The role involves communicating with customers to negotiate payments and applying industry knowledge to make collection decisions while maintaining compliance with regulations.

Responsibilities

• Inbound/ Outbound Collection calls
• Work emails in a shared group inbox
• Communicate effectively, orally and in writing, with customers to negotiate and obtain immediate payment and resolve delinquent account balances
• Engage in on-going education with customers on terms and conditions and alternative payment methods
• Ability to manage multiple portfolios and risk levels
• Utilize judgment and experience to make decisions that effectively balance risk, quality, productivity, corporate objectives and customer retention
• Apply industry knowledge, departmental policies and procedures, and Fair Debt Collection Practices Act to make appropriate collection decisions
• Proficient use of multiple systems and collections tools to be able to reach a decision maker in the collections process
• Self-motivated, dependable and able to work productively in a dynamic, high energy, rapidly changing environment
• Perform skip tracing on required accounts using multiple systems/tools
• Perform additional duties and participate in special projects as required

Skills

• Must pass a successful background investigation
• High School Diploma with 1-2 years of experience in a related field
• At least one year of transportation industry customer support experience
• Basic accounting and Skip Tracing knowledge
• Analytical skills
• Sound decision making/judgment
• Ability to maintain confidentiality of customer and company information
• Organized/Time Management ability
• Ability to be productive while maintaining quality
• Results-Oriented
• Self-motivated
• Effective oral and written communication skills
• Working knowledge of Google Sheets
• Working knowledge of FDCPA and any other applicable Federal laws
• Basic accounting knowledge
• Analytical skills
• Sound decision making/judgment
• Flexible/Adaptable to change
• Detail Oriented
• Proficient computer skills including Office and/or Google suite products. Familiarity with AI and an eagerness to learn more

Benefits

• Commission under the terms of an applicable plan
• Quarterly or annual bonus based on their role and applicable plan
• Health, dental and vision insurances
• Retirement savings plan
• Paid time off
• Health savings account
• Flexible spending accounts
• Life insurance
• Disability insurance
• Tuition reimbursement

Company Overview