[Remote] Professional Services Strategy & Operations Manager
Note: The job is a remote job and is open to candidates in USA. Kong Inc. is a leading developer of API and AI connectivity technologies, and they are seeking a Professional Services Strategy & Operations Manager to enhance their Services organization. This role involves driving operational excellence through strategic program execution, optimizing workflows, and building systems that improve efficiency and profitability.
Responsibilities
- Be the operational backbone for key Professional Services programs, including monetization initiatives, investment management, credits, and customer outcome tracking
- Improve team efficiency by streamlining workflows, reducing manual effort, and enhancing productivity
- Implement automations and AI solutions that eliminate repetitive tasks and create more time for customer-facing work
- Collaborate with Salesforce administrators to optimize and scale PS systems
- Support and improve core PS administrative operations, including month-end procedures, expense management, revenue tracking and forecasting, partner costs, and ROI analysis
- Maintain and evolve our reporting suite to ensure PS leadership has accurate, real-time visibility into spend, forecasts, delivery performance, and customer outcomes
- Partner with Finance and RevOps to align PS financial planning and reporting with broader company goals
- Conduct deep-dive analyses on margins, revenue, costs, program performance, and customer trends, delivering timely insights for leadership
- Act as the go-to resource for all PS-related systems, processes, and analytics questions
Skills
- A builder's mindset, with the ability to direct the configuration and evolution of systems like Certinia and Salesforce to support a scaling PS org
- Curiosity and analytical strength, with a knack for uncovering drivers of revenue, spend, and customer outcomes, systematically turning data into actionable insights
- A passion for efficiency, using automation, AI solutions, and process improvements to streamline workflows and reduce overhead
- A strong focus on accuracy and data integrity, ensuring leadership can rely on your metrics and forecasts
- The ability to collaborate closely with executives, supporting their strategy while also contributing your own insights to shape it
- Clear communication and a collaborative spirit, making you a trusted partner across PS, Finance, and Sales
- Expertise in Google Sheets and Google Slides, with a working knowledge of SQL to update existing queries
- 4+ years of experience in operations within enterprise software
- Complete autonomy with Tableau reporting and SQL
- Knowledge of AI automation platforms (Claude, N8N,...)
Benefits
- Offers Bonus
- Remote
Company Overview
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