[Remote] Principal Customer Success Manager - Remote
Note: The job is a remote job and is open to candidates in USA. Trane Technologies is a leader in creating sustainable climate solutions. They are seeking a Principal Customer Success Manager who will be responsible for maintaining executive relationships, leading projects, and developing strategic account plans to drive customer and company growth.
Responsibilities
- Serve as a member of the customer success leadership team with the goal of building customer advocacy and voice of the customer
- Mentor/coach Sr. CSMs to uplevel their strategic customer engagement
- Support/Advise the customer success team with risk mitigation and opportunities, by building success plans impacting retention and growth
- Act as the trusted partner for your portfolio of 7 figure clients throughout their customer lifecycle
- Regular interaction with Nuvolo sales team and execute sales methodology including key stakeholder mapping, building champions, and forecasting growth opportunities
- Help foster adoption by raising client awareness and leveraging new product features and functionality
- Maintain a consistent record of client engagement, issues, and resolutions through internal and external communication
Skills
- 10+ years of experience in customer success
- Interest in influencing internal and external key decision makers to drive product value and financial growth
- Ambition and curiosity. You are resourceful, bright, proactive and a go-getter who works well independently and as part of a team
- Exceptional verbal and written communication skills, including displaying technical acumen, strategic leadership and problem-solving skills. Ability to deliver difficult messages to strategic partners, with intentional preparation and framing
- A proven record of retaining and growing multiple enterprise client relationships
- Effective interpersonal skills and ability to work cross-functionally in a collaborative team environment
- Ability to work independently, while strategically leading customers and influencing internal strategy/investment/roadmaps
Benefits
- Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!
- Family building benefits include fertility coverage and adoption/surrogacy assistance.
- 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
- Paid time off includes 15 vacation days, 9 paid holidays, 3 floating holidays, sick leave, and additional options to support volunteer and parental leave.
- Educational and training opportunities through company programs along with tuition assistance and student debt support.
Company Overview