[Remote] Operations Specialist, Remote Assistance
Note: The job is a remote job and is open to candidates in USA. DoorDash Labs is an innovative team within DoorDash focused on robotics and automation to enhance last-mile logistics. The Operations Specialist will manage robots on public roads, provide feedback for system improvements, and ensure smooth operations by supporting team members and adhering to safety standards.
Responsibilities
- Foster a culture of safety, inclusivity, and open communication within the team
- Become proficient in the software used for Remote Assistance operations
- Support robots by using our remote system to efficiently address their needs
- Collaborate with the team to identify inefficiencies, offering feedback to shift lead(s) to continually improve team efficiency
- Aid operators in their daily activities, ensuring adherence to Remote Assistance standards
Skills
- 2+ years of autonomous and/or robotics operations background experience
- Strong skills in Google Suite applications such as Sheets, Docs, Slides, Forms, and Calendar
- Ability to communicate via Slack clearly and effectively, both in writing and verbally
- Self-motivated, quick to learn, and able to perform well under pressure
- Well-organized and attentive to detail
- Foster a strong safety culture by ensuring operations are safe and efficient
- Experienced in Jira, issue reporting/ticketing tools to collect feedback, schedule fixes, and track progress
Benefits
- Premium healthcare
- Wellness expense reimbursement
- Paid parental leave
Company Overview
Company H1B Sponsorship