[Remote] Operations Associate

Note: The job is a remote job and is open to candidates in USA. Sovos is a global leader in tax compliance solutions, committed to transforming how businesses manage regulatory challenges. The Operations Associate role involves managing client tax compliance needs, ensuring adherence to regulatory requirements, and providing problem resolution for complex issues.

Responsibilities

• Deliver client services utilizing Sovos’ Tax Information Reporting (1099), Affordable Care Act, Sales and Use Tax Reporting, FATCA, Unclaimed Property, and/or Certificate Management software
• Ensure compliance with applicable taxing authorities (IRS, State and Local Governments) and client-specified procedures by adhering to internal policies and procedures
• Identify, prioritize, and resolve client issues; coordinate appropriate internal departments to provide timely response and solutions
• Provide assistance to Compliance Services Associates in building domain expertise and resolving client issues
• Maintain goals and key measures to ensure progress and alignment with desired business outcomes for clients
• Identify process improvements and offer suggestions to build internal efficiencies and reduce risk; lead internal process improvement projects
• Foster continuous improvement efforts; offer ideas and feedback to generate new and innovative ideas for ongoing Company improvements and enhancements
• Assist the management team in tracking team activities to ensure timely and accurate completion
• Ensure internal policies and procedures are adhered to based on established guidelines
• Support team members in their ongoing training and development by leading training sessions, creating training materials, and providing daily mentoring
• Perform other duties and special projects as assigned

Skills

• Bachelor's degree or equivalent related work experience
• Minimum of 1–2 years of experience in a client support / services capacity
• Excellent time management, decision-making, and organizational skills
• Detail-oriented with the ability to work independently in a fast-paced environment
• Excellent interpersonal and professional communication skills
• Due to client contractual obligations, the successful candidate will be asked to clear a background check and drug test upon hire

Benefits

• Flexible Time-Off
• Comprehensive Health, Dental and Vision benefits
• 401(k) with employee sponsored match
• Bi-Weekly Meeting Free Days
• Mentoring Programs
• Globally recognized Training and Development programs
• Tuition Reimbursement, Time off to Volunteer, Charitable Giving Match, and more!

Company Overview