[Remote] Integrated Operations and Implementation Director
Note: The job is a remote job and is open to candidates in USA. Moore is a data-driven constituent experience management company focused on enhancing client growth through integrated supporter experiences. The Integrated Operations and Implementation Director will lead enterprise-wide integration and planning, ensuring alignment across various marketing and fundraising initiatives while improving operational efficiency and collaboration.
Responsibilities
- Serve as a central point of integration across the enterprise to ensure alignment on priorities, timelines, workflows, and deliverables
- Identify operational inefficiencies, workflow gaps, and communication barriers, and implement scalable solutions to improve collaboration and execution
- Facilitate enterprise-wide planning discussions and drive accountability across cross-functional stakeholders
- Partner with senior leadership to establish and reinforce operational best practices, governance processes, and implementation standards
- Lead integrated planning efforts for large-scale omnichannel marketing and fundraising initiatives across brand, digital, direct response, media, analytics, and production teams
- Anticipate project and organizational risks, proactively identify solutions, and escalate issues when necessary to maintain momentum and delivery quality
- Support change management initiatives that improve operational consistency, transparency, and organizational effectiveness
- Build strong working relationships across teams and departments to foster trust, alignment, and a culture of collaboration
- Develop reporting frameworks, operational dashboards, or workflow visibility tools that improve planning accuracy and execution oversight
- Ensure seamless onboarding, transition, and implementation processes for new clients, campaigns, and expanded scopes of work
Skills
- 7-10+ years of experience in integrated operations, project management, agency operations, client services, marketing operations, or workflow leadership roles
- Experience leading cross-functional planning and implementation efforts within complex agency or enterprise environments
- Demonstrated success improving operational efficiency and cross-department collaboration
- Demonstrated ability to influence and align senior stakeholders across complex organizational structures
- Strong facilitation, negotiation, and conflict resolution skills
- Proven success navigating competing priorities across cross-functional teams and departments
- Ability to build consensus and drive accountability in fast-paced, matrixed environments
- Experience supporting omnichannel brand, marketing, and/or fundraising campaigns strongly preferred
- Experience working across multiple business units, agencies, or matrixed organizational structures preferred
Benefits
- Comprehensive healthcare
- Paid holidays
- Generous paid time off
Company Overview