[Remote] Gainsight Administrator
Note: The job is a remote job and is open to candidates in USA. Trilyon, Inc. has been providing comprehensive global workforce solutions for over 15 years. They are currently seeking a Gainsight Administrator who will play a critical role in driving value across the customer lifecycle by managing scalable workflows within Gainsight and collaborating with cross-functional teams to translate Customer Success strategy into effective system configurations.
Responsibilities
- Configure, deploy, and administer the Gainsight platform, including system configuration, reports, dashboards, rules engine, workflows, permissions, and integrations
- Partner with cross-functional stakeholders to gather business requirements and translate them into scalable Gainsight and CRM configurations
- Identify key metrics, data sources, and appropriate data frequency to support customer health, renewals, and lifecycle tracking
- Design and maintain business rules that analyze customer data and trigger proactive engagement
- Support rollout and documentation of Customer Success processes
- Provide day-to-day platform support, including troubleshooting, workflow updates, and user administration
- Monitor system performance, data integrity, and user activity; recommend and implement improvements
- Stay current on Gainsight releases and evaluate opportunities to adopt new features
Skills
- 2+ years of experience as a Gainsight Administrator
- Hands-on experience with Gainsight (administrator or advanced end-user experience)
- Experience working with Salesforce or similar CRM systems, including understanding core data structures
- Ability to translate business requirements into technical system configurations and workflows
- Understanding of Customer Success principles, including health scoring, churn risk, renewals, and lifecycle management
- Strong analytical thinking, attention to detail, and problem-solving skills
- Experience working cross-functionally and managing projects independently
- Excellent written and verbal communication skills
- 2–5 years of experience in Customer Success Operations, business analysis, or a related field
- CRM administration experience or certification
- Experience supporting SaaS or subscription-based business models
- Experience designing or refining customer health scoring frameworks
- Experience in reporting, dashboards, or data analysis
- Exposure to system integrations and automation tools
- Experience interacting with senior leadership or presenting operational insights
Company Overview