[Remote] Field Service Project Management
Note: The job is a remote job and is open to candidates in USA. Ciena is a global leader in high-speed connectivity, committed to a people-first approach. The role involves managing project resources with full P&L accountability and fostering collaboration across teams to achieve project milestones while ensuring customer satisfaction.
Responsibilities
- Maintain expertise in delivery tools, methods, and practices to ensure consistent project success
- Present and implement Ciena Services’ value proposition tailored to customer priorities
- Develop delivery-focused resources and methodologies that enhance Professional Services practices
- Manage project resources with full P&L accountability, ensuring financial objectives are met
- Align service delivery with Ciena’s annual Professional Services goals and metrics
- Foster collaboration across Ciena’s cross-functional teams to achieve project milestones
- Build and maintain customer relationships at all organizational levels, ensuring satisfaction and trust
Skills
- Bachelor's degree in a relevant field
- PMP certification preferred; required within one year of hire
- Minimum of 10 years of operational experience in telecommunications or related industries
- At least 7 years in a Professional Services leadership role managing medium to large-scale projects
- 2+ years' experience leading field deployment teams in the execution of projects, preferably in the telecommunications space
- Experience with large systems providers or integrators is highly valued
- Demonstrated ability to articulate and discuss product functionality with diverse audiences
- Strong verbal presentation, written communication, and time management skills
- Six Sigma or other Continuous Improvement training and experience
- Technical acumen to assess complex project risks and guide development teams effectively
- Proven ability to mentor and develop consultants in Professional Services roles
- Flexibility and adaptability to evolving technologies and customer needs
- Familiarity with Ciena's solutions and their applications in client environments
- Experience in managing staffing escalations and resolving resource challenges
- Willingness to travel as needed to support project delivery
Benefits
- Medical, dental, and vision plans
- Participation in 401(K) (USA) & DCPP (Canada) with company matching
- Employee Stock Purchase Program (ESPP)
- Employee Assistance Program (EAP)
- Company-paid holidays
- Paid sick leave
- Vacation time
- Paid Family Leave
Company Overview
Company H1B Sponsorship