[Remote] Director, Marketing Program Management & Operations
Note: The job is a remote job and is open to candidates in USA. H&R Block is a company dedicated to solving problems for people and enhancing their financial lives. They are seeking a Director of Marketing Program Management & Operations to lead program management for major marketing initiatives, ensuring efficient execution and high-impact work delivery across the marketing organization.
Responsibilities
- Lead program management for large, cross‑functional marketing initiatives and integrated campaigns, ensuring clear plans, milestones, and dependencies
- Ensure campaigns and initiatives launch on time by driving execution discipline and proactive issue resolution
- Own marketing intake and request management processes, providing visibility into demand, prioritization, and work in progress
- Partner with marketing leaders to define and govern work prioritization aligned to strategic priorities and capacity
- Maintain and manage the master marketing campaign calendar, coordinating launches across teams, channels, and business units
- Oversee marketing work management tools and operational processes that support planning, execution, and tracking
- Develop and maintain standardized process documentation and operating playbooks
- Identify and implement workflow automation and continuous improvement opportunities to improve speed and efficiency
- Partner closely with Marketing, Product, Technology, Analytics, and Finance teams to enable integrated execution
- Lead, coach, and develop program management and operations talent
Skills
- Bachelor's degree or equivalent experience
- 10+ years of experience in marketing operations, program management, or large‑scale project management
- Proven experience leading complex, cross‑functional initiatives with multiple stakeholders and dependencies
- Strong understanding of intake management, workflow design, and prioritization processes
- Experience working with marketing work management or workflow tools
- Strong communication and stakeholder management skills, with the ability to influence without direct authority
- Experience leading teams or managing experienced individual contributors
- Experience in a centralized Marketing Operations or PMO‑style function
- Experience supporting multi‑business‑unit or matrixed organizations
- Change leadership experience driving new processes, tools, or ways of working
Benefits
- Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage
- Can participate in the H&R Block Retirement Savings Plan (401(k) Plan)
- The Employee Assistance Program
- (virtual) fitness center programs
- The associate discount program
- Are automatically enrolled in Business Travel Accident Insurance
- Receive Associate Tax Prep benefit
Company Overview
Company H1B Sponsorship