[Remote] Delivery Operations Systems Administrator
Note: The job is a remote job and is open to candidates in USA. EVERSANA INTOUCH is a global marketing agency serving the life sciences industry, focused on improving patient lives through innovative solutions. The Delivery Operations Systems Administrator will be responsible for the configuration and administration of the Workfront platform, ensuring alignment with enterprise processes and supporting multiple project systems to enhance operational efficiency.
Responsibilities
- Administers and maintains Workfront configuration, including layouts, groups, teams, access levels, workflows, portfolios, templates, and custom forms
- Manages Workfront roles, permissions, governance standards, and user provisioning
- Ensures Workfront data integrity, process alignment, and compliance with PMO and operational frameworks
- Designs and maintains Workfront reports and dashboards to support operational and executive visibility
- Ensures alignment with their manager and the Enterprise Workfront Product Owner prior to initiating any largescale enhancements or system implementations
- Ensures consistency and accuracy in project, task, and timetracking data
- Supports audit and quality management reporting requirements
- Represents Workfront across the organization while collaborating with peer system owners to maintain and support a connected, interoperable enterprise tool landscape
- Provides configuration support across other enterprise project systems, including Microsoft Dynamics 365, Project Operations, PowerBI, and/or related platforms
- Supports setup, configuration, testing, documentation, and user enablement for new systems or modules as they are introduced
- Contributes to crossplatform process alignment to maintain consistency in project lifecycle workflows
- Supports integrations among Workfront, Dynamics 365, Project Operations, PowerBI, and/or enterprise data hubs
- Partners with Operations, PMO, Finance, and Technology teams to maintain synchronization of project, task, time entry, and financial alignment workflows
- Helps refine and document current state versus future state process flows as systems evolve
- Participates in audits of system configuration, templates, custom fields, permissions, and licenses across platforms
- Supports roadmap execution for Workfront cleanup, rationalization, and cross system consistency
- Ensures documentation is current and standardized for Workfront and/or other project related systems
- Promotes platform best practices and encourages consistent usage across teams
- Troubleshoots system issues, logs enhancements, and partners with technical teams to implement solutions
- Supports training, release communications, and adoption across Workfront and other project systems
- Facilitates sessions to address systemic blockers in project setup, reporting, or data consistency
- Acts as a connector between PMO, Operations, Finance, Data & Analytics, and IT
- Provides visibility into risks, dependencies, and upcoming system changes
- Supports crossfunctional alignment for ongoing process improvements and system needs
- All other duties as assigned
Skills
- Bachelors of Sciences or Arts is required; equivalent experience considered
- Minimum 3 years of relevant experience in Workfront administration, project management operations, or enterprise system configuration
- Experience with Microsoft Dynamics 365, PowerBI, or similar platforms
- Strong understanding of project management methodologies, business process alignment, and cross‑functional operations
- Experience supporting or administering integrated systems in a matrixed environment
Company Overview
Company H1B Sponsorship