[Remote] Customer Success Representative
Note: The job is a remote job and is open to candidates in USA. Honeycomb Insurance is a rapidly growing global startup focused on reshaping the future of insurance. As a Customer Success Representative, you will be the first point of contact for agents and policyholders, managing inquiries and delivering a positive experience across various communication channels.
Responsibilities
- Respond to inbound calls and emails with timely, accurate, and professional service -- phones are the priority
- Build strong relationships with agents and customers through clear communication and consistent follow-through
- Gather information needed to complete or revise quotes and keep open quote files up to date
- Resolve service and billing inquiries or route them to the right internal team when needed
- Keep detailed, accurate notes in HubSpot (our CRM) after every interaction
- Spot patterns in customer or agent feedback and escalate product or process insights to the team
- Support internal operations like producer login setups and agent onboarding
- Guide agents and customers on how to use our tools and self-service options
- Contribute to building and refining the processes and playbooks that will define how this team operates for years to come
- Take on new tasks as the business grows and needs shift
Skills
- 1+ years of experience in customer service, support, or an insurance-related role
- Comfortable working in a fast-paced environment where tools and processes are still evolving
- Strong problem-solving skills and the ability to manage multiple tasks at once
- Experience with CRM tools -- HubSpot experience is a plus
- Excellent written and verbal communication skills with strong attention to detail
- Ability to listen actively, empathize, and de-escalate professionally
- Hybrid availability: Must be able to work from our downtown Chicago office Tuesday through Thursday
Benefits
- ISO stock options
- Medical, dental, and vision coverage for you and your dependents
- HSA with company contributions
- 401(k) with company match
- Flexible time off
- 10 company-paid holidays
- Paid family leave
- Catered team lunch every Tuesday
- Monthly team events
- Free onsite gym membership
Company Overview