[Remote] Customer Service/Inside Sales Rep
Note: The job is a remote job and is open to candidates in USA. SaniSure is a high-growth multinational manufacturer of single-use products and systems for the biotech industry. The Customer Service/Inside Sales Rep will partner with Sales Representatives to manage customer relationships, drive pipeline progression, and support commercial growth from lead generation to order conversion.
Responsibilities
- Partner with assigned Sales Representatives to support key accounts, territory growth, and pipeline progression; proactively follow up on leads and open quotes to drive conversion
- Serve as the primary point of contact for customer inquiries, concerns, and escalations; build strong relationships to understand customer needs and expectations
- Identify upselling and cross-selling opportunities and communicate findings to the Sales team
- Generate and manage quotes, including annual quotes, and support the preparation and timely submission of RFPs
- Maintain and update CRM (HubSpot) with accurate deal status, forecasts, and customer interactions; track pipeline progress and booking projections
- Review customer forecast accuracy and support demand planning by aligning CRM pipeline with customer forecasts and operational plans
- Track key commercial metrics including lead-to-order conversion, bookings performance, pipeline accuracy, OTIF, and customer service response time
- Support monthly and quarterly business reviews by providing insights on performance trends, forecasts, and key account metrics
- Participate in territory and account planning discussions and assist in managing smaller projects that may scale into larger opportunities
- Perform additional job duties as assigned
Skills
- Bachelor's degree in Business, Engineering, Life Sciences, or a related field; or an equivalent combination of education and 5+ years of relevant professional experience
- 3–5+ years of experience in Customer Service, Inside Sales, or Sales Support in a manufacturing or biopharma environment
- Experience with CRM systems (HubSpot preferred) and ERP systems (Syteline preferred)
- Experience in biopharma, life sciences, or regulated industries, with existing knowledge or network within the relevant customer base
- Experience supporting RFP processes and complex customer projects
- Strong communication, organizational, and problem-solving skills with the ability to coordinate cross-functional teams
- Advanced proficiency in Microsoft Excel, including pivot tables and data analysis; proficiency in Microsoft Office Suite
- Familiarity with AI-enabled tools
Company Overview