Remote Collection Specialist
We are seeking a mission-driven Collections Specialist to join our Atlanta-based team. In this role, you will balance high-level productivity with a "customer-first" philosophy, helping our clients resolve financed contract obligations through empathetic negotiation. Join a transformational leadership team that values your autonomy, fosters a casual yet professional culture, and offers the flexibility of remote work with a supportive, collaborative community. salary: $22 - $24 per hour shift: First work hours: 8 AM - 5 PM education: High School
Responsibilities
What You’ll Do
- Manage a high volume of early-stage delinquent accounts, utilizing an autodialer to engage customers in friendly, professional negotiations to resolve past-due balances.
- Act as a consultant to our customers, educating them on contract terms and "90-day same as cash" structures to help them navigate their financial commitments.
- Identify hurdles to payment and proactively design repayment plans that balance company recovery goals
- Utilize skip-tracing tools and investigative methods to locate and re-establish contact with unresponsive accounts.
What You’ll Bring
- 2+ years of experience in high-volume collections, customer service, or a business-to-consumer (B2C) environment.
- Exceptional active listening and de-escalation skills, with the ability to remain patient and persistent.
- Comfortable navigating CRM software, autodialers, and standard office suites (Microsoft Excel/Word)
Compensation & Benefits
- This role offers a competitive hourly rate of $22 - $24.00/hour.
- Work from the comfort of your home (Remote) with occasional high-impact team days in our Atlanta office.
- Standard hours are 8:00 AM – 5:00 PM; however, we value candidates with the flexibility to support expanded service hours (up to 7:00 PM or occasional weekends)
Skills
- Collections
- Call Center
- Phones
- NEGOTIATIONS
- CRM
Qualifications
- Years of experience: 2 years
- Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected]. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility). This posting is open for thirty (30) days. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.